Cracked TH Windshield/Windscreen !! - 2014+ Jeep Cherokee Forums
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post #1 of 7 (permalink) Old 04-26-2017, 05:45 PM Thread Starter
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Cracked TH Windshield/Windscreen !!

So I went to drive to the store this afternoon after not driving my TH yesterday. I noticed a very large crack running through my windshield glass.

I do not want to mess around with non-OEM glass. I have had too many bad experiences with windshield companies installing inferior product without proper UV protection or the tinting towards the roof... plus I have the cold weather package and the windshield defroster runs through the glass of the windscreen.

Anyhow my dealer said they could order one as they currently have one on order for another customer. I guess they come straight from FCA/Jeep glass factory. I knew there were many windscreens for the KL, but has anybody had trouble with their insurance companies insisting on OEM glass. It takes about a month to get to the dealer. The insurance company raised my rates $40US semi-annually from a Grand Cherokee and I have a zero deductible glass coverage.

I was just wondering if anybody that's replaced a windscreen before, has the insurance company ever given problems with using the right OEM glass?


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post #2 of 7 (permalink) Old 04-26-2017, 09:03 PM
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Originally Posted by Champagne InHand View Post
So I went to drive to the store this afternoon after not driving my TH yesterday. I noticed a very large crack running through my windshield glass.

I do not want to mess around with non-OEM glass. I have had too many bad experiences with windshield companies installing inferior product without proper UV protection or the tinting towards the roof... plus I have the cold weather package and the windshield defroster runs through the glass of the windscreen.

Anyhow my dealer said they could order one as they currently have one on order for another customer. I guess they come straight from FCA/Jeep glass factory. I knew there were many windscreens for the KL, but has anybody had trouble with their insurance companies insisting on OEM glass. It takes about a month to get to the dealer. The insurance company raised my rates $40US semi-annually from a Grand Cherokee and I have a zero deductible glass coverage.

I was just wondering if anybody that's replaced a windscreen before, has the insurance company ever given problems with using the right OEM glass?


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If there is a decent brand of aftermarket glass available most insurance companies will not pay for OEM glass. Most reputable glass companies such as Safelite Auto Glass use only OEM brands. This doesn't mean that it is the OEM brand for the specific vehicle but it does mean that the company makes OEM glass for one brand or another... which means it is just as high quality as the OEM on your Jeep. The features in the glass are available from every company that makes glass for our Jeep so you won't need to worry about not getting the heating elements or anything like that. Last I checked there were 21 different windshields for the KL, so it can be quite difficult for even dealerships to get the right glass on the first try.

If I were you I wouldn't go through the dealership even if you paid me to since they overcharge and then hire safelite or another company to do the work 99% of the time and pay them at a lower rate. They pocket a couple hundred and do absolutely no work. Safelite usually has the OEM glass in stock somewhere in the country so you won't have to wait for 3 months to get it, usually a week or two at most. You can try to get OEM through your insurance but if the insurance won't pay for it I would go with an aftermarket piece of glass that is going to look just as good, be in stock and work exactly the same way with the same level of ultraviolet protection, sound proofing, and strength as the OEM rather than paying for the difference in price they insurance won't cover.

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post #3 of 7 (permalink) Old 04-26-2017, 09:20 PM Thread Starter
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Originally Posted by Xinarin13 View Post
If there is a decent brand of aftermarket glass available most insurance companies will not pay for OEM glass. Most reputable glass companies such as Safelite Auto Glass use only OEM brands. This doesn't mean that it is the OEM brand for the specific vehicle but it does mean that the company makes OEM glass for one brand or another... which means it is just as high quality as the OEM on your Jeep. The features in the glass are available from every company that makes glass for our Jeep so you won't need to worry about not getting the heating elements or anything like that. Last I checked there were 21 different windshields for the KL, so it can be quite difficult for even dealerships to get the right glass on the first try.

If I were you I wouldn't go through the dealership even if you paid me to since they overcharge and then hire safelite or another company to do the work 99% of the time and pay them at a lower rate. They pocket a couple hundred and do absolutely no work. Safelite usually has the OEM glass in stock somewhere in the country so you won't have to wait for 3 months to get it, usually a week or two at most. You can try to get OEM through your insurance but if the insurance won't pay for it I would go with an aftermarket piece of glass that is going to look just as good, be in stock and work exactly the same way with the same level of ultraviolet protection, sound proofing, and strength as the OEM rather than paying for the difference in price they insurance won't cover.

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Noted and thanks.


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post #4 of 7 (permalink) Old 04-26-2017, 10:23 PM
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Safelite took 4 tries to install glass in a buddy's honda pilot without cracking it or having it leak.

The glass they installed for me cracked shortly afterwards and they didnt initially want to replace it. (it was 3 days)

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post #5 of 7 (permalink) Old 04-26-2017, 10:45 PM
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Safelite took 4 tries to install glass in a buddy's honda pilot without cracking it or having it leak.

The glass they installed for me cracked shortly afterwards and they didnt initially want to replace it. (it was 3 days)
To be fair, Honda pilots are one of the more difficult installs out there, and the warranty is there for that very reason... sometimes stuff happens even to the best technicians, so the warranty is there to fix the problem when things don't go as planned.

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post #6 of 7 (permalink) Old 04-28-2017, 07:35 AM
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Had safelite install our windshield. The glass they installed had the chrysler part numbers and logo on on the screen. No leaks, no whistles after the install. Tech took about hr to do the job and they were here in two days. Call Safelite, glass and install was $400.00. Insurance took care of 75% of that cost.
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post #7 of 7 (permalink) Old 04-28-2017, 02:36 PM Thread Starter
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Had safelite install our windshield. The glass they installed had the chrysler part numbers and logo on on the screen. No leaks, no whistles after the install. Tech took about hr to do the job and they were here in two days. Call Safelite, glass and install was $400.00. Insurance took care of 75% of that cost.


I got with claims for Travelers. They said anybody of my choice could do the install and they actually found a Safelite for me. Authorized OWM and safelite even asked e if my windshield had the Willy's etching which the 2016 should not have. They will replace on Monday. NY state has a $0 deductible in glass when you have comprehensive, and since we get extreme wind and have road crews throwing cinders, constant road work in warm months, comprehensive is just a no brainer to have.

I'm glad I received very good claims coverage and I appreciate all the feedback I received here.


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