JEEP CHEROKEE - 2016 Granite Gray Premium sound group-speakers rattle - 2014+ Jeep Cherokee Forums
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post #1 of 19 (permalink) Old 01-14-2016, 08:54 AM Thread Starter
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Angry JEEP CHEROKEE - 2016 Granite Gray Premium sound group-speakers rattle

Hi Guys,

Just purchased this new 2016 jeep cherokee with premium sound group (9 speakers). I have been experiencing speaker rattling from the right passenger door. Took it to the dealer yesterday, argued almost for 4 hours and no result. They say speakers are fine, its something in the door. When I searched internet for this issue, some users have experienced it and they are saying it is the material out of which the door is made, in other words it is not a good material and the plastic on the door makes that sound. Anyone here experiencing the same thing? Anyone found a fix yet?
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post #2 of 19 (permalink) Old 01-14-2016, 09:45 AM
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Welcome to the club.
I had that same issue. Took it to the dealer and they fixed it. Where the main part of the door panel meets the thin wall of where the bottle holder is was making contact. Try putting some felt in between.
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post #3 of 19 (permalink) Old 01-14-2016, 10:38 AM Thread Starter
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Hi Gersh,

Thank you so much for the reply. It definitely eased thing out here. Could you please upload a picture so I can see the exact place?

Thanks once again.
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post #4 of 19 (permalink) Old 01-14-2016, 11:06 AM
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Welcome to the forum!

Sorry you're having issues with a vibration. Those can be maddening. I'm surprised the dealership had your Cherokee for four hours, said "It's not the speaker" and left it at that. They should have inspected the door and seen what was rattling.

His: 2015 Cherokee TH: Brilliant Black; V6
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post #5 of 19 (permalink) Old 01-14-2016, 11:51 AM Thread Starter
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Thank you gravitywell. Yes they had it for 4 hours. Honestly Im never buying jeep again. Just escalated my case to jeep HQ!
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post #6 of 19 (permalink) Old 01-14-2016, 12:04 PM
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Originally Posted by jatin virmani 2 View Post
Thank you gravitywell. Yes they had it for 4 hours. Honestly Im never buying jeep again. Just escalated my case to jeep HQ!
My Cherokee has been one of the best vehicles I've owned, top 3 as far as ownership experience and probably my favorite vehicle overall that I've owned. Certainly the most fun.

Do yourself a favor, and try not to crucify the brand because of a bad dealership experience.

There are good dealerships, bad dealerships, and exceptional dealerships. It's all about who owns them, and who manages them.

I'm sure FCA will do what they can to assist you.

Let us know how it turns out.

His: 2015 Cherokee TH: Brilliant Black; V6
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post #7 of 19 (permalink) Old 01-14-2016, 12:18 PM
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Quote:
Originally Posted by jatin virmani 2 View Post
Hi Guys,

Just purchased this new 2016 jeep cherokee with premium sound group (9 speakers). I have been experiencing speaker rattling from the right passenger door. Took it to the dealer yesterday, argued almost for 4 hours and no result. They say speakers are fine, its something in the door. When I searched internet for this issue, some users have experienced it and they are saying it is the material out of which the door is made, in other words it is not a good material and the plastic on the door makes that sound. Anyone here experiencing the same thing? Anyone found a fix yet?



Welcome to the forum and sorry to hear you had such a bad experience with a dealer's service department. I have several dealers I could go to for service here and only go to one that is not the closest but by far the best. But no dealer should argue with you 4 hours and if they said it is something in the door--why in the heck didn't they search for it and repair it? Yeah, I know that is what your asking, but it makes me upset that those kind of dealers are messing it up for the better ones--no, I don't work at one or even know anybody that does other than the people at my servicing dealer. I love my KLand hope you will enjoy your KL and that you get better service.

2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.
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post #8 of 19 (permalink) Old 01-14-2016, 12:26 PM Thread Starter
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So if I tell you guys my whole argument, I mean some parts of it -

1) The first person said, I cannot duplicate when the rattling was so apparent.
2)The same person checks again, argues that it is coming from sunroof and then hands to the other person.
3) the other person comes up and says, this is becauase you are using spotify streaming and playing it through bluetooth. I was like I can play it through IPOD and he was like no just the flash drive. It should resolve your issue.
4)Then I was like how about the radio? it rattles on SXM too. He said, may be the frequency , because its cloudy and you are not getting good reception when you could hear the best reception possible. Then I was like why only one side and only one door then.
5)thats when he said, oh may there is a problem in the door. Somethings loose or somethings rattling like a wire or anything.

That all took me 4 hous worth of argument oh and there is more for sure. By the way the dealer is Fair oaks jeep chrysler in Chantily VA ! Never ever go there!
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post #9 of 19 (permalink) Old 01-14-2016, 12:30 PM
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I have to say in this case, it's a dealer issue, not a Jeep issue...That's brutal
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post #10 of 19 (permalink) Old 01-14-2016, 12:30 PM
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Quote:
Originally Posted by jatin virmani 2 View Post
So if I tell you guys my whole argument, I mean some parts of it -

1) The first person said, I cannot duplicate when the rattling was so apparent.
2)The same person checks again, argues that it is coming from sunroof and then hands to the other person.
3) the other person comes up and says, this is becauase you are using spotify streaming and playing it through bluetooth. I was like I can play it through IPOD and he was like no just the flash drive. It should resolve your issue.
4)Then I was like how about the radio? it rattles on SXM too. He said, may be the frequency , because its cloudy and you are not getting good reception when you could hear the best reception possible. Then I was like why only one side and only one door then.
5)thats when he said, oh may there is a problem in the door. Somethings loose or somethings rattling like a wire or anything.

That all took me 4 hous worth of argument oh and there is more for sure. By the way the dealer is Fair oaks jeep chrysler in Chantily VA ! Never ever go there!
Whoa. Hey neighbor. LOL. I live right at the edge of Fairfax / Chantilly, and work less than a mile from Fair Oaks.

My wife and I own a Cherokee and a Renegade. My Cherokee came from Farrish in Fairfax, and her's came from Fair Oaks. I had my Cherokee at Farrish for a 5k maintenance and TSBs, and she had hers to Fair Oaks for a problem with her electronic locks. We haven't had any issues at either dealership.

Maybe call Farrish and explain the situation?
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His: 2015 Cherokee TH: Brilliant Black; V6
Mods: Gobi Rack and Ladder; Interior/Exterior LED upgrade; Xenon-Depot No Resistor HIDs; Hazard Sky Fabrications Lift Kit

Hers: 2015 Renegade Trailhawk: Alpine White; 2.4L


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