Very Unhappy with 2014 Jeep Cherokee - Page 2 - 2014+ Jeep Cherokee Forums
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post #11 of 11 (permalink) Old 09-08-2016, 10:20 AM
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Join Date: Dec 2013
Location: West Central Illinois by the old Mississippi.
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Originally Posted by vlpat View Post
My car stalls randomly (approximately every 1000 miles) while I'm driving. There is NO warning. This last time the car stopped when I was traveling 70 miles per hour on HWY 5 - just died right in the lane!! It has also stalled at busy intersections, on onramps, huge hills etc. I finally - after 10 visits to the jeep repair shop - understand from the dealership that the car needs a new engine to fix the problem. BUT they say this is acceptable under jeep guidelines and won't pay for the new engine... I've put over 20 quarts of expensive synthetic oil in my car over the past year and never know if the car will be safe to drive. This is the WORST car I've ever had and I'm disgusted with Jeep.

By the way - I just found out it needs a fifth recall - part still in development (as always). When I asked the woman who told me of this new development, she couldn't explain what the risk is while we wait for the new part. In 2 1/2 years of owning this piece of crap car, I've had five recalls and over a dozen stalls... I'm so angry and bummed.
Makes no sense what you are saying.
The jeep guidelines say it is acceptable to stall out? I do not think so!
20 quarts of synthetic oil in the past year? Is the vehicle burning oil? Was that oil from oil changes or between oil changes or both. If so how many quarts were actually added between changes.
I would assume the engine is burning oil if the dealer says you need a new engine.
A new engine to fix the problem but they will not pay for it?
Its covered under warranty if the dealer determines the engine is at fault. FCA would have to verify this.
Sounds like a warranty issue unless there is extenuating circumstances such as an improper filter being used or the wrong oil type/ weight.
A wrong filter (can look the same and be a perfect fit) but will produce low oil pressure. That will destroy an engine.
But again I have always found the dealer easy to work with on warranty issues.

But what you said, "BUT they say this is acceptable under jeep guidelines and won't pay for the new engine...", leads me to believe that they may be telling you 1qt every 1-2,000 miles is ok under their guidelines. There are guidelines for oil consumption which I do consider ridiculous. I have never owned a new vehicle (4 Jeeps) that has needed oil between oil changes of up to 5,000 miles. I have had them over 70,000 miles and they still do not need added oil.

Your stalling out may very well be a computer/software issue. Probably in the PCM.
I have a '14 Limited. It has had 4 recalls, maybe 5 as I have lost count. Recalls do not bother me as they are an effort by FCA to fix a known issue.
I have had a PCM software (engine) update last year along with a TCM (Transmission) update.
My 2014 does not use oil between changes 2x a year. I have a V6 and use an approved synthetic oil along with a Mopar filter.

Work with "Jeep Cares" and get your problem resolved. The stalling out is what I am concerned about. That is serious!
I doubt that is oil related. BUT oil consumption should not be occurring at their guidelines. Even at 2-3,000 miles for a quart is not right in my opinion.
Good Luck in resolving your issue(s). This Cherokee is a great vehicle.

PS. There was a issue with inverted piston oil ring(s) at one point early on, I believe. That will cause oil consumption and is a mfg defect.
I believe it was in the 2014 era. But again it depends on when the consumption started.
goobnav and dhh3 like this.

2014 Cherokee Limited 4x4
V6 w/ AD2
Tech Group (both parts)
Luxury Group
Tow Group
Cherry Red
12/11/13 build
Max Care Life Service Plan
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