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post #1 of 6 (permalink) Old 04-01-2017, 10:48 PM Thread Starter
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Unhappy 2016 Jeep Cherokee Latitude with Panoramic Panel View

I bought as new car on Jan. 2016 what looked like was my dream car. But, without even knowing I started noticing rattle sound coming out of the roof and the front top of the vehicle. I have complained six times directly to the dealership and four times using the customer care liaison in order to make my case more effective but no success in resolving the problem. They state that there is no resolution yet for the problem and I have to take the car back and wait, but in the meantime car value is decreasing and monthly car payment don't stop. I feel like I bought a defective car and no one wants to acknowledge waiting for me to give up. I am using this tool to get my voice out and see if someone in the community is experience the same problem I have. If not, please recommend what else should I do to get my problem corrected or at least to get a remedy for it. The situation has made me feel impotent versus the time expended leaving the cars at the dealership for weeks and no solution.
Mr. Greg Martinez
Jacksonville, FL
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post #2 of 6 (permalink) Old 04-02-2017, 07:39 AM
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Mine made a banging/popping sound. There is a TSB for the rear seat squeaking. The fix for this is a $200 roll of "special" tape. While the tech was eliminating the squeak in my back seat, he also used some on the roof. My roof no longer bangs/pops. I have read on the forum that white lithium grease also works.

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post #3 of 6 (permalink) Old 04-02-2017, 02:43 PM
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Originally Posted by GMARTINEZ0007 View Post
I bought as new car on Jan. 2016 what looked like was my dream car. But, without even knowing I started noticing rattle sound coming out of the roof and the front top of the vehicle. I have complained six times directly to the dealership and four times using the customer care liaison in order to make my case more effective but no success in resolving the problem. They state that there is no resolution yet for the problem and I have to take the car back and wait, but in the meantime car value is decreasing and monthly car payment don't stop. I feel like I bought a defective car and no one wants to acknowledge waiting for me to give up. I am using this tool to get my voice out and see if someone in the community is experience the same problem I have. If not, please recommend what else should I do to get my problem corrected or at least to get a remedy for it. The situation has made me feel impotent versus the time expended leaving the cars at the dealership for weeks and no solution.
Mr. Greg Martinez
Jacksonville, FL

If you have been told that there is not solution and customer service also agrees I would suggest checking the lemon law (although it has been over a year now =but if the problem began much eariler I would check into it---especially if customer service or the dealer told you to leave your vehicle there for weeks. Usually if it has been at the dealer for over 30 days and no solution, you have some options perhaps. (not positive and just my opinion--hope you get it resolved one way or the other.)

2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.

2017 KL Latitude-4 by 4 Cherry Red, V-6, Safety/Convenience group, Cold Weather Group,which includes heated front seats--love those heated seats,
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post #4 of 6 (permalink) Old 04-02-2017, 09:02 PM
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Does the noise go away when the roof is open to "vent" position?
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post #5 of 6 (permalink) Old 04-03-2017, 06:13 PM
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Originally Posted by GMARTINEZ0007 View Post
I bought as new car on Jan. 2016 what looked like was my dream car. But, without even knowing I started noticing rattle sound coming out of the roof and the front top of the vehicle. I have complained six times directly to the dealership and four times using the customer care liaison in order to make my case more effective but no success in resolving the problem. They state that there is no resolution yet for the problem and I have to take the car back and wait, but in the meantime car value is decreasing and monthly car payment don't stop. I feel like I bought a defective car and no one wants to acknowledge waiting for me to give up. I am using this tool to get my voice out and see if someone in the community is experience the same problem I have. If not, please recommend what else should I do to get my problem corrected or at least to get a remedy for it. The situation has made me feel impotent versus the time expended leaving the cars at the dealership for weeks and no solution.
Mr. Greg Martinez
Jacksonville, FL
Hi Greg--I'm sorry this has been such a poor experience for you. I'd be happy to take a look at your file if you wanted to send a private message with your VIN, and see if there is anything further we can do.

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post #6 of 6 (permalink) Old 04-04-2017, 08:22 AM
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Greg, if you had done a search of this site, you would have found many owners with the pano roof having the same issue. You might want to check those for various fixes that they have tried.

'15 TH, 3.2L
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