Worst dealer experience EVER at Great West Chrysler - Page 2 - 2014+ Jeep Cherokee Forums
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post #11 of 31 (permalink) Old 09-27-2015, 08:49 PM
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Originally Posted by onefunkar View Post
no dealer would lose all the keys for a new vehicle. it would cost them more than they would profit on the car.
Honestly, you have NO idea how many cars keys are lost. Truly mind boggling at my dealership. Computerized key machine that the salesman, tech, lot guy, detail dept and managers must use to check a key out and in and they still get lost.
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post #12 of 31 (permalink) Old 09-27-2015, 09:02 PM
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Honestly, you have NO idea how many cars keys are lost. Truly mind boggling at my dealership. Computerized key machine that the salesman, tech, lot guy, detail dept and managers must use to check a key out and in and they still get lost.
Agreed. I watched the lot guys rotating half their stock ( one side of the lot ) while waiting for my TH to be finished being prepped in the bays. There were Wranglers in rows, bumper to bumper .... every key was in the door - the more I looked the more I could see that if a vehicle had a key, it was in the door. There must have been a hundred cars like this, maybe more.

First thing that came to mind was that they MUST lose a lot of keys when doing this ............
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post #13 of 31 (permalink) Old 09-27-2015, 11:29 PM
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but cant imagine they would lose all keys to one vehicle. we always kept the two sets separate.
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post #14 of 31 (permalink) Old 09-28-2015, 10:16 AM
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I am confused on this entire thread.
I do not mean to offend anyone.
Sounds like normal car dealers up to their sales tactics on unprepared customers who are not sure what they want.
Those are the ones they love to deal with and the ones that have the most problems.
Lost keys sounds like they do not want to sell that one. They want you to buy something else.

Consumers need to do research before they step one foot into a dealer with any idea of purchasing

#1. Know your finance rates outside the dealer, like at your Bank/Credit union.
#2. Know if you want an extended warranty (service plan) because the dealer will sure push one to you.
You can price out those plans on line and most dealers will match the price. That is Chrysler plans and not 3rd party plans.
#3. Know the price (your cost) by using a service like True Car on what you are looking at with the model/options you want.
You can figure a % to apply to other configurations.
This will at least give you an average price to work with, expect. You can usually do better.
#4. If you are trading in then know the price of your trade high and low. Your trade in should be treated as a separate negotiation.

Knowing the above will make a lot of the problems disappear and your purchase cut and dry.
When you have those points nailed down then and only then are you ready to buy.
A dealer will try to squeeze every penny out of you because that's their job. As was mentioned (good and bad dealers) there are refined dealers and unrefined dealers.
Unrefined dealers are dealers of the old days. If you are older as me you can remember those guys. You know, your trade in car keys lost, will not release your drivers license (so you can not leave), and the best of all sign this blank purchase order so we can factory order your car for you. Dealers are much more refined these days, thus much more slick.
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post #15 of 31 (permalink) Old 09-28-2015, 01:24 PM
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I understand that this is my fault. I did not copy the vin on the car we were told we were getting, to check it against the papers we signed later that day..
Yes we are an older couple, but this is my first ever new car. We love this car, but we overpaid..
I am preparing a complaint with AMVIC and Chrysler, the only things i have are my word and what we paid. It's too much for the car we got.
My only reason for posting, is to try to help other people avoid the trap i fell into. Simply take a pick of the vin, and when you go in to sign make sure it's the same number on the bill of sale.
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post #16 of 31 (permalink) Old 09-28-2015, 02:27 PM
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I understand that this is my fault. I did not copy the vin on the car we were told we were getting, to check it against the papers we signed later that day..
Yes we are an older couple, but this is my first ever new car. We love this car, but we overpaid..
I am preparing a complaint with AMVIC and Chrysler, the only things i have are my word and what we paid. It's too much for the car we got.
My only reason for posting, is to try to help other people avoid the trap i fell into. Simply take a pick of the vin, and when you go in to sign make sure it's the same number on the bill of sale.
We don't know all the details to a very... complex situation. But from what you've said, that Sean sure was in full predator mode with you guys. Moving so quickly from a base 4 cyl. Sport to a loaded V6 Limited had him frothing at the mouth. The lost keys thing, well, innocent until proven guilty right ? Sounds real bogus to me... especially now that we know he unloaded a less equipped Jeep for the same money.

There seems to be a very bad aura over this particular dealership. Going to the owner/manager may just get you the top predator in their food chain, which is not good news for you... but heck, no harm in trying.

Just curious : what are you missing on the vehicule you have vs the one with no keys ? It is just the AD2 4 wheel drive system ?

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post #17 of 31 (permalink) Old 09-28-2015, 03:18 PM
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Originally Posted by lowtech View Post
I understand that this is my fault. I did not copy the vin on the car we were told we were getting, to check it against the papers we signed later that day..
Yes we are an older couple, but this is my first ever new car. We love this car, but we overpaid..
I am preparing a complaint with AMVIC and Chrysler, the only things i have are my word and what we paid. It's too much for the car we got.
My only reason for posting, is to try to help other people avoid the trap i fell into. Simply take a pick of the vin, and when you go in to sign make sure it's the same number on the bill of sale.
It's too bad Global retired their Troubleshooter segment, they would love to sink their teeth into a story like this. CBC has the Go Public feature, they did a story about another dealership in the summer. I'm not sure if CTV still runs Consumer Watch but worthwhile to do a quick search. Perhaps file a formal complaint with BBB as well.

I'm assuming GWest has no interest in making this right by either exchanging vehicles or refunding the $1250.00 value of the AD II.
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post #18 of 31 (permalink) Old 09-28-2015, 03:36 PM
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Just curious : what are you missing on the vehicule you have vs the one with no keys ? It is just the AD2 4 wheel drive system ?[/QUOTE]

Yes AD 2 is the only thing we don't have on this car that was on the one he showed us.
I wanted to cut ties with this dealership by cancelling the extra warranty, and lifetime oil change, that is only good at this dealership.

Below is part of our exchange. I have been trying to cancel since Sept 19/15.


From: Alexandra Southwood [mailto:ASouthwood@gwchrysler.com]
Sent: Wednesday, September 23, 2015 11:54 AM
To: EDW Fab
Subject: Cancellations

Good afternoon,
The warranty and tire will be cancelled and the cheque will be sent to the bank financing your vehicle. We will retain copies of your emails as proof of you discarding the warranty to prove it was offered and the only paperwork necessary for you to sign will be the cheque for you to endorse before it is sent. As for the lifetime oil, it is already remitted internally to your vehicle and is non-refundable as is the pro-pack that has been applied. I hope you will continue to see the value in that product as you will be receiving free oil changes from 2.75 years onwards and therefore will have no trouble keeping up with what is required for the manufacturer’s warranty. Thank you again for your business and if you require anything else, please let me know. I will be away this weekend and will return to work Monday afternoon. We will call you when the cheque is ready to be sent so that you may come by. Thankyou.

-Alexandra
Finance Manager
Great West Chrysler
P- 780.483.5337


-------- Original message --------
From:
Date: 23-09-2015 1:22 PM (GMT-07:00)
To: Alexandra Southwood <ASouthwood@gwchrysler.com>
Cc:
Subject: RE: Cancellations


Thank you Alexandra,
I just have one question. Seeing that I have 30 days to cancel the other services, why not the lifetime oil ? I haven’t used it . I do understand the pro –pack has been applied and cannot be refunded.



Your account has already been updated and stored with the oil. Same time as the propack was put on. The other products are not ours and have their own policies for cancellation. Whatever has already been applied to your VIN or vehicle is non-transferable. All prices and products were disclosed to you on the contract and bill of sale. If you have any other questions I'd be happy to answer them on Monday when I return to work. Have a great weekend!



Sent from my Samsung device

Last edited by lowtech; 09-28-2015 at 07:53 PM.
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post #19 of 31 (permalink) Old 09-28-2015, 03:41 PM
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I hate to say this but I have to agree. Great West is awful. The salesman and sales manager need to accept responsibility. Unfortunately no matter what you do, the dealership can always take advantage of you should they be unethical like Great West Chrysler.

Check with their Manager, if not luck then go to the media as suggested above. To be frank the salespeople know less than the customer in many cases, sad but true. They are usually younger folks trying to make a buck and get talked into doing less than ethical sales techniques by a less than ethical dealership.
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post #20 of 31 (permalink) Old 01-13-2016, 02:48 AM
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hate saying which are bad Jeep dealers, but my Father (in his 70's now, and does not visit forums) has had a crap new car experience from Gulsons in Canberra (http://www.gulson.com.au).

he bought a runout cherokee limited from them 4 weeks ago, got a very good deal, as it was a model built late 2014, so got it real cheap... full loaded , so happy with the car. (he was super impressed with my new TH)

when he bought it, he made specific mention of all the recalls for it, TSB updates etc, and since it was a year old a full service to be done (even though it had only done 100kms), and thanks to my knowledge obtained here, demanded latest uconnect and maps were installed, well nothing he mentioned was done, even though it was in the contract. so he went back to the dealer today, and while they finally did most of the things the uconnect and maps were still not updated, when he questioned them why, got some lame excuse that the servers from FCA were down.... while this doesn't sound like a huge deal , he lives 300kms from a Jeep dealer, so makes every trip back to a dealer a total pain. to add insult he found out that since it was year old, a year of warranty has expired, lucky they come to the party and extended it, so he has a 3 years of warranty. but honestly no trust in this dealer doing the right thing. It seems people in Canberra have to travel some where else for a good Jeep dealer.

Buying a new car should be a pleasurable experience, not a pain, it seems this dealer is one to avoid !

Victorian Highlands Australia
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