Worst dealer experience EVER at Great West Chrysler
Just wanted to share an awful dealer experience in the hopes of helping others.
Went to a dealer here in Edmonton with $35K to spend. Its not that I am made of money, but we had budgeted for a new vehicle so were prepared to buy and not kicking tires.
Went into the dealership with a printout from Jeep.ca of 'exactly' what we wanted. My only ask was for a final price 'all in' so we could make a purchase decision. Sounds pretty simple right?
I did not want a price including a trade in, I did not want to fart around with discounts, incentives, or other games, he can sort all that out. Just give me your best price and if it not what I want I walk.
The dealer started off by requesting all manner of personal information from me, which I later found out was so they could badger me by phone, email and regular mail. They then refused to give me their best price saying I would need to commit to purchasing first????
They kept saying the purchase price would be 'around that amount'. I told them I was willing to purchase but without a final price that we can think over it is hard for us to make a decision. They simply refused stating if they gave me that I would go elsewhere??? Well, guess what, I am the customer and allowed to shop around right? If you don't give me a final price you are pretty much guaranteed not t have a customer. The Manager came out, and some other guy and it was a circus.
We had the little ones with us and they were getting restless. They had a waiting area and some disgustingly dirty toys that even our son would not go near. Basically it was awful with 1/2 a rotten sandwich sitting on a table for 3 days. In the end I basically said, if you decide you can give me your best price and how much I would be paying for what I want contact me.
So, they called and called and texted and texted me. I just kept saying, listen, give me your best price which they refused to do. Seriously??
I then emailed another local dealer, what a difference. I was contacted right away by a representative, who then had a salesperson text me at my request. I was up front and said I was hot to buy but wanted a FINAL price with no fooling around. I frankly was not about to drive anywhere until I knew I was not going to be jerked around. I was pleased that he wanted to sell me a Jeep, and was not driven by his Management Team to the point of paying crazy games. He was very up front and shared their sales people make a good living and don't need to play games. He even shared they make a couple hundred regardless of the model he sells us and just wants to ensure he gets all our facts correct about the model and will give us his best price which he did.
AFTER I received his best price we dickered around a bit an negotiated a price that worked best for both of us which is what it is all about anyway. I checked online and confirmed it was an excellent price.
It was a factory order so he sent me regular updates. He was accommodating to my schedule and their place of business was clean, modern and neatly kept. They even had a nice area for the kids to play in while they sell mom/dad a car which works for them and for us. Let me put it this way, if your place of business is a dump, it is very likely the staff working their don't care enough to make it nice for their clients.
I wont share where we did buy as not sure that would be fair, but thought it important to share my experience.