It's a complete hit or miss. I had a decent experience on my Cherokee. I recommended a friend go there when he was looking for a JKU, and they were dismissive and clueless with him. Completely inexcusable. I almost want to say they lost a sale when I go back for my oil change. Morons.
On the other hand, we just bought my wife a Mini, and that was the hands-down best experience buying a vehicle EVER. No haggling, no "have to go talk to my manager", nothing. Just here's the car, here's a bunch of extras, here's a free maintenance package, "oh your friend just bought one and recommended you come here, DISCOUNT!". So yeah, pretty amazing.
Nice, we also have a Cherokee and a mini S
I don't care much about buying experience but its the service department.
Mini (or vw / audi / mb / bmw) all kick jeep dealers rear end.
I cannot believe how rude they are (been to two, one at each end of the city, both I don't want to return again)_