Terrible dealership experience - 2014+ Jeep Cherokee Forums
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post #1 of 11 (permalink) Old 08-16-2016, 03:03 PM Thread Starter
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Terrible dealership experience

As some people know, we picked up a new to us 2015 JKU Rubicon over the weekend. I have never been so insulted in my life dealing with a dealership. If anyone has ties to the dealership, I'm sorry, but I can't believe how they treated us.

North York Chrysler. After reading 90% of excellent reviews, we thought we'd be ok dealing here. Not a freakin' chance. The small dealership in my hometown with terrible reviews treats me like royalty. I expected something down the middle, but that's not what we got. The service was terrible. The lies, dismissals of stuff I pointed out, and flat out don't give a crap attitude was unreal. The inability to give us a definite timeline for pickup. They may have gotten our business this time, but I will NEVER step foot in that place again.

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post #2 of 11 (permalink) Old 08-16-2016, 03:08 PM
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Originally Posted by ptrudel View Post
As some people know, we picked up a new to us 2015 JKU Rubicon over the weekend. I have never been so insulted in my life dealing with a dealership. If anyone has ties to the dealership, I'm sorry, but I can't believe how they treated us.

North York Chrysler. After reading 90% of excellent reviews, we thought we'd be ok dealing here. Not a freakin' chance. The small dealership in my hometown with terrible reviews treats me like royalty. I expected something down the middle, but that's not what we got. The service was terrible. The lies, dismissals of stuff I pointed out, and flat out don't give a crap attitude was unreal. The inability to give us a definite timeline for pickup. They may have gotten our business this time, but I will NEVER step foot in that place again.
Unfortunately I feel as if this is now the norm. No matter the service, customer service quality is on a severe decline.. Sorry.
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post #3 of 11 (permalink) Old 08-16-2016, 03:10 PM Thread Starter
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Unfortunately I feel as if this is now the norm. No matter the service, customer service quality is on a severe decline.. Sorry.
I can only partially agree. We visited a couple other big dealerships before landing at this one, and the sales staff at both other locations were great. Very friendly and willing to help. Both locations called us within a half hour of each visit to offer us other options. Now, can't say for sure what the service would have been like after the sale, which is usually where problems arise too.

2015 Bright White TH, 3.2L, Cold Weather group, Tow group, 8.4AN, build date 2/15

XenonDepot 5000K kit, A-Pillar lights, aussie lift, 245/70R17 Muteki TrailHogs, roof basket.
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post #4 of 11 (permalink) Old 08-16-2016, 03:13 PM
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As some people know, we picked up a new to us 2015 JKU Rubicon over the weekend. .

Is this where we're supposed to say sorry to hear that... and by the way this is a Cherokee forum.


Seriously - sorry to hear that. I've guess I've been lucky. We bought our TH in a mid-sized town in TX and dealership was really what you said you'd hoped for - mostly middle of the road, but I'd have to say on the higher end of service/communication. We moved and I now get it serviced in a small central IL town and this dealership rocks! Great comms, great/timely service and plain old friendly. I think it has a LOT more to do with the owner/dealer than any brand.
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post #5 of 11 (permalink) Old 08-16-2016, 03:15 PM Thread Starter
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Is this where we're supposed to say sorry to hear that... and by the way this is a Cherokee forum.
lol ya ya...It is a pretty terrible thing to happen...We just took delivery today, but there's already rock sliders and a few other minor things waiting for it at home...it's gonna be a money pit I know it
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2015 Bright White TH, 3.2L, Cold Weather group, Tow group, 8.4AN, build date 2/15

XenonDepot 5000K kit, A-Pillar lights, aussie lift, 245/70R17 Muteki TrailHogs, roof basket.
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post #6 of 11 (permalink) Old 08-16-2016, 04:01 PM
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Originally Posted by ptrudel View Post
As some people know, we picked up a new to us 2015 JKU Rubicon over the weekend. I have never been so insulted in my life dealing with a dealership. If anyone has ties to the dealership, I'm sorry, but I can't believe how they treated us.

North York Chrysler. After reading 90% of excellent reviews, we thought we'd be ok dealing here. Not a freakin' chance. The small dealership in my hometown with terrible reviews treats me like royalty. I expected something down the middle, but that's not what we got. The service was terrible. The lies, dismissals of stuff I pointed out, and flat out don't give a crap attitude was unreal. The inability to give us a definite timeline for pickup. They may have gotten our business this time, but I will NEVER step foot in that place again.


My normal dealer is great ,but I bought a vehicle from another dealer a few months ago and that as soon as I signed to buy it, everybody ignored me and if you remember I posted it on here and not going rehash it, but I feel your pain.

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post #7 of 11 (permalink) Old 08-16-2016, 04:29 PM
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It's a complete hit or miss. I had a decent experience on my Cherokee. I recommended a friend go there when he was looking for a JKU, and they were dismissive and clueless with him. Completely inexcusable. I almost want to say they lost a sale when I go back for my oil change. Morons.

On the other hand, we just bought my wife a Mini, and that was the hands-down best experience buying a vehicle EVER. No haggling, no "have to go talk to my manager", nothing. Just here's the car, here's a bunch of extras, here's a free maintenance package, "oh your friend just bought one and recommended you come here, DISCOUNT!". So yeah, pretty amazing.

Normally, my trucks are 1/10th the size.

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post #8 of 11 (permalink) Old 08-16-2016, 04:56 PM Thread Starter
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It's a complete hit or miss. I had a decent experience on my Cherokee. I recommended a friend go there when he was looking for a JKU, and they were dismissive and clueless with him. Completely inexcusable. I almost want to say they lost a sale when I go back for my oil change. Morons.

On the other hand, we just bought my wife a Mini, and that was the hands-down best experience buying a vehicle EVER. No haggling, no "have to go talk to my manager", nothing. Just here's the car, here's a bunch of extras, here's a free maintenance package, "oh your friend just bought one and recommended you come here, DISCOUNT!". So yeah, pretty amazing.
My in-laws dealt with their other company (Caledon Chrysler) and had an amazing experience too. Maybe it's an age thing...We're both young-ish (I'm 31 look like I'm 19, she's 26 looks young too) but that's still no good reason in this day and age...Had there been another similarly spec'd Rubicon anywhere else in the province, we were leaving it there.

2015 Bright White TH, 3.2L, Cold Weather group, Tow group, 8.4AN, build date 2/15

XenonDepot 5000K kit, A-Pillar lights, aussie lift, 245/70R17 Muteki TrailHogs, roof basket.
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post #9 of 11 (permalink) Old 08-16-2016, 05:35 PM
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Originally Posted by ptrudel View Post
My in-laws dealt with their other company (Caledon Chrysler) and had an amazing experience too. Maybe it's an age thing...We're both young-ish (I'm 31 look like I'm 19, she's 26 looks young too) but that's still no good reason in this day and age...Had there been another similarly spec'd Rubicon anywhere else in the province, we were leaving it there.
I feel like most dealerships aren't interested in actually selling cars. Can't tell you how many times I've been ignored because I look young for my age.

Normally, my trucks are 1/10th the size.

2015 Bright White Trailhawk - All the junk in the trunk.
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post #10 of 11 (permalink) Old 08-16-2016, 05:44 PM
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lol ya ya...It is a pretty terrible thing to happen...We just took delivery today, but there's already rock sliders and a few other minor things waiting for it at home...it's gonna be a money pit I know it


I hear ya about the money pit thing. I luv my JKU Ruby. She's all black like my Trailhawk!


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