I won my Lemon Law case! - Page 14 - 2014+ Jeep Cherokee Forums
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post #131 of 137 (permalink) Old 07-15-2015, 04:28 PM
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Originally Posted by zander21510 View Post
Good read on the process. I'm a little over a month in waiting on Chrysler to come back with an offer, they did acknowledge my first letter a couple weeks ago, but man it's agonizing waiting and not knowing. It's really got me down some days...
I know exactly what you mean. The waiting and uncertainty is the worst part. Even though I accepted an offer three weeks ago, I am still waiting for them to pay off my loan and set the day I return the Cherokee. I'm hoping it all wraps up in the next week or so. The outside attorneys that Chrysler hired to handle their side are not making this process a very quick one.

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post #132 of 137 (permalink) Old 09-21-2015, 08:31 PM
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Dear Sir,
I do not understand why you would not qualify for the lemon law.
Basic lemon law states you need to be the original owner and have 3 failed repair attempts for the same substantial non conformity that impairs the use, value or safety of your vehicle, Or one safety non conformity, or 30 days out of service. That does not need to be 30 days consecutively...it is an accumulation of days. If you took your vehicle in for a repair and waited in the waiting room and took it home the same day, that is still one day out of service. The customer can not delay several days in picking up a vehicle and count those days.
A true lemon has all of this happen within the first 12 months and 12 thousand miles....depending on your state....some states allow 18 months and 18 thousand miles.
However, If you can not get your vehicle repurchased under the true lemon criteria of that limited time....You also have breach of warranty that can even extend a little beyond your 36 month warranty.
Some vehicle qualified for lemon law, but the owner was patient and allowed the first year to pass. That does not throw you out of the lemon law. You can attempt to pursue as long as it is within 6 years of the in service date, the date you purchased the vehicle.
Keep all of your repair orders from the dealership. Keep record of even when you take it for a complaint and they do not duplicate the complaint. Always get your Repair Order. Always.
If you suspect you have a lemon vehicle, look in your manual. Your auto warranty booklet should tell you how to apply to be heard in a meeting before an Arbitrator.
Such a meeting will not cost you any money. Such a meeting will not take your legal rights from you. If you do not have a favorable response at the meeting, you can always contact a lawyer. I found the
Arbitration process for dispute resolution very favorable. You can get yourself heard. A good arbitrator will allow you to speak and reflect on each attempt at a repair and what you are experiencing with
your vehicle. If your vehicle is not drivable...then a rental should be provided until a repurchase or replacement car can be provided.
Know your rights. There can be a mileage usage fee for the miles you were able to drive your vehicle that may be deducted from your refund. Other than that, you are to be made whole. MSRP to MSRP. refund of all money minus the mileage usage fee. If I may stress, if your vehicle is not fit for the road, you should be provided a rental car until the surrender of your defective vehicle can take place at no charge to you.
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post #133 of 137 (permalink) Old 09-12-2016, 09:14 AM
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Hi there,
I am currently in the process of contacting Chrysler regarding safety issues in my 14 as well. Could you by any chance walk me through the timeline?
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post #134 of 137 (permalink) Old 04-15-2017, 01:28 PM
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Unhappy Jeep terrible customer service

I got a brand new 2017 Jeep Grand Cherokee that is causing me problem since the day I hit 700 miles with engine problem. I requested a new car with no luck. My car has 10000 miles and it's is on the dealer again for over 10 days. I been calling Jeep resolution but no one reply me back for the entire week. Please can someone help me? What should I do? Pay so much money for a car and seem like I will lose more just trying to sell it as it is.
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post #135 of 137 (permalink) Old 04-15-2017, 07:44 PM
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Mschlink - what kind of problems with engine? There doesn't seem to be lots of engine problems with the Cherokee.
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post #136 of 137 (permalink) Old 04-17-2017, 10:50 AM
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Originally Posted by Mschlink View Post
I got a brand new 2017 Jeep Grand Cherokee that is causing me problem since the day I hit 700 miles with engine problem. I requested a new car with no luck. My car has 10000 miles and it's is on the dealer again for over 10 days. I been calling Jeep resolution but no one reply me back for the entire week. Please can someone help me? What should I do? Pay so much money for a car and seem like I will lose more just trying to sell it as it is.
Hi Mschlink,

Sorry to hear about this! If you'd like to PM our page with your VIN I'd be happy to document your concerns and alert your case manager you are requesting a callback.

Andrea
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post #137 of 137 (permalink) Old 04-17-2017, 10:57 AM
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Originally Posted by bojeep View Post
Mschlink - what kind of problems with engine? There doesn't seem to be lots of engine problems with the Cherokee.
He has a Grand Cherokee, not a Cherokee, so maybe it's not a Pentastar engine - and it's definitely not a Tigershark. If it is a 3.6, I'd like to know what the problem is as well.

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