I need HELP. Stranded in Montana - 2014+ Jeep Cherokee Forums
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post #1 of 28 (permalink) Old 10-05-2014, 10:00 PM Thread Starter
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I need HELP. Stranded in Montana

So here is the story, today while driving to billings Montana I was traveling down I-90 when suddenly the check engine light comes on, the center screen in the dash changes to " SERVICE TRANSMISSON", I lose all power, and the smell of burning transmission fluid fills the air. I was able to to limp off the road by holding the accelerator to the floor. By a strange twist of fate, I was right next to the exit for the billings Jeep dealer. I could only get the Trailhawk moving by mashing the gas pedal and holding it there. This would result in a slow acceleration to a whopping 15 MPH max. The jeep is now at the dealership and waiting for a diagnosis. Chrysler customer care has already been a nightmare to deal with and the local jeep dealer has made me glad I don't live here. Needless to say I'm now without a vehicle, stuck in billings and might be looking a major repairs that may take weeks. Has anyone else had this issue with their cherokee? Mine is a 2015 V6 trailhawk.

Thanks all!
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post #2 of 28 (permalink) Old 10-05-2014, 10:17 PM
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Now that sucks, but you should be covered by warranty of course. If you can arrange a loaner, possibly you could continue your trip to (wherever) and come pick up the TH when on the way back? Obviously, the dealer doesn't owe you anything like a local dealer where you purchased, but possibly Chrysler CS could step up to the plate and get you going....

Good luck.

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post #3 of 28 (permalink) Old 10-05-2014, 10:29 PM
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There are many places I want to see.
I bought a Jeep so I could roam.
A shiny new Cherokee.
Scared to drive it far from home.
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post #4 of 28 (permalink) Old 10-05-2014, 10:42 PM
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Holy cow that stinks! I'd be amazed if The dealership couldn't give you a loaner and bill it to Chrysler, or Chrysler couldn't arrange a loaner with a rental car company, but does your auto insurance policy have rental coverage?
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post #5 of 28 (permalink) Old 10-05-2014, 11:00 PM Thread Starter
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Chrysler will most likely give me a car once the diagnosis is done tomorrow. Which is fine. The fact that I had to yell and threaten in order to get that information from them is not.
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post #6 of 28 (permalink) Old 10-05-2014, 11:18 PM
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No, you definitely should not have to escalate.

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post #7 of 28 (permalink) Old 10-05-2014, 11:23 PM
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EdPoe
I have a similar problem. This was climbing Mt. Washington at 6000 feet. I managed to do a U-turn and get back down without any engine braking. The feeling is if the transmission is stuck in a high gear, right?

After stopping for an hour everything cleared up, including the 'Service Transmission' and the Engine light. The car now drives fine.

I told both my dealer and Chrysler that I want to return the car, as it is downright dangerous. They are not being co-operative - the dealer (head of the service department) actually told me that the car has no engine braking .....

Tomorrow morning I am taking the car to the dealer and Chrysler has arranged for a loaner. I am looking to a long fight with them about returning the car, and might have to involve a lawyer. Here in Ohio the Lemon Law is very specific and I hope I won't have too much of a problem.

This problem started at home. A number of times, the car wouldn't move in the morning. The first time the dealer found nothing. The second time he actually came to my house and saw the problem. He took the car (it clears up after a few minutes) and they replaced some transmission valve.
This problem on Mt. Washington happened a week later.

We'll see...
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post #8 of 28 (permalink) Old 10-05-2014, 11:31 PM Thread Starter
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Like it is stuck in high gear. Exactly! That sounds like the same problem I had! Thanks so much for the information. Please feel free to contact me via message. Everyone that is having this problem needs to band together to get Chrysler to admit to and be responsible for their mistake. You know as well as I that their policy will be to deny, deny, deny, then apologize.
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post #9 of 28 (permalink) Old 10-06-2014, 12:39 AM
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Quote:
Originally Posted by EdPoe View Post
So here is the story, today while driving to billings Montana I was traveling down I-90 when suddenly the check engine light comes on, the center screen in the dash changes to " SERVICE TRANSMISSON", I lose all power, and the smell of burning transmission fluid fills the air. I was able to to limp off the road by holding the accelerator to the floor. By a strange twist of fate, I was right next to the exit for the billings Jeep dealer. I could only get the Trailhawk moving by mashing the gas pedal and holding it there. This would result in a slow acceleration to a whopping 15 MPH max. The jeep is now at the dealership and waiting for a diagnosis. Chrysler customer care has already been a nightmare to deal with and the local jeep dealer has made me glad I don't live here. Needless to say I'm now without a vehicle, stuck in billings and might be looking a major repairs that may take weeks. Has anyone else had this issue with their cherokee? Mine is a 2015 V6 trailhawk.

Thanks all!

It's posts like this that give me no confidence in taking my Cherokee out of town. What a shame. Obviously when you read posts like this it is clear that the transmission issues still exists into the 2015 models. I'm not saying they are widespread but this should not be happening. Same vehicle, same transmission as the 2014 models. My Cherokee shifts great and runs fine, but I still hesitate taking it on any trips, especially long ones, mainly because some owners are still having real serious problems out there. Glad you are ok and I hope you get your problem solved to your satisfaction.

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post #10 of 28 (permalink) Old 10-06-2014, 12:24 PM
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That is frightening when you think of all the difficulties of being stuck far from home, with the car loaded with personal gear, expensive camera equipment, etc. With almost 6,500 miles on our TH now we have taken trips to Montana and all around Washington State, with no problem. But reports like these worry me as we are planning to tour Idaho late spring and Colorado next summer. Beginning to wish I'd bought a Subaru Forester.

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'15 Wrangler JKU Altitude, loaded.
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