I could accept that if I was told it when I asked directly what the requirement was. I did my part and understood there was a need for a harness, I asked about it before buying. I actually said "I refuse to sign until I have the answer." The dealer searched for over an hour to get me an answer. I was told it was the harness I had to buy to connect my car to the RV and it had nothing to do with the dealership to install it. In fact, I was told they could not even order the part. The dealer made every effort, but the information was not available to them. Had I known all of this I could have considered that in my purchase or even negotiated with it. If this is going to be the stance FCA needs to be more upfront about it so that dealers can be upfront with customers.
My perspective: I was lied to by Jeep. As a result, 24hrs after spending over $30K on a car I am being hit for another $300 - $500.
Hi and welcome to the forum
Wow, sorry to hear that... From your description there, it sounds like miscommunication more than anything. From the get-go with these new harnesses, it has been very difficult to get clear information from FCA. Dealers often don't know anything, yet they should know
. What a mess.
Can't say what your particular dealership knew or didnt know when you bought the Jeep. And I don't know if you have anything to use to go after that extra harness cost.
We do know that 2014-15 and some very early 2016 builds can get the harness installed for free, for reasons explained by @bobged
If your dealer has good ethics, they should help you with this harness now, in light of all the information they couldn't find. They had access to this information, they possibly just didn't know who to talk to, or they made very little effort
to find the information...
I understand your frustration.
Perhaps you should contact @JeepCares
and tell them your story. Who knows...
My avatar is the Elder Predator
(goes well with my forum status and overall temper
2015 North (Canada) - V6 - AD1
Cold, Tow, 8.4A, 9 speakers with sub