As an update on this subject, I have a 2015 Trailhawk and experienced the wobble last month. I PM'd Kori and this is what I received in response:
I do apologize that you have had the wobbling experience. However, the kit is considered an accessory and is a customer pay item. I am no longer able to offer assistance to customers who need the kit installed.
I'm sorry for the inconvenience.
Jeep Social Care Specialist[/QUOTE]
Any suggestions regarding my next move? I've responded to Kori noting my disagreement with the response but don't have a lot of confidence that they'll resolve it satisfactorily.
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A while back they sent out owners manual inserts to be added that explained if flat towing was to be desired you needed the flat tow kit. They offered this kit free for a short while and then started charging for it. Don't think it's unreasonably priced but if you don't like the dealer labor rates you might be able to have your local RV service center install it, although I'd bet their rates are even higher.
The kit was offered for free for nearly a year. They can't continue to give something away for free. If you bought the vehicle used and didn't get the additional slip, that responsibility falls on the previous owner. If you are the original owner and did get the slip and just waited then that falls on you. If and only IF you didn't get the slip you might have some ground to stand on. But FCA did cover their butts about a year back or so regarding this issue because it was so widespread and common.
I wish you the best on your towing and keeping adventures. This is a wonderful little community we have going here. Should you need any other help there are lots of people to ask.
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