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post #31 of 32 (permalink) Old 06-13-2017, 10:29 PM Thread Starter
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okay so you need to sit down with a drink in your hand for this next bit. I packaged up what was being said on this forum, along with what FCA Canada said about being limited to 2000 lbs. I sent the manager of the dealer a pleasant email with this package, identified that I was told something that was clearly wrong, and even assured of it by dealer staff, that I was stuck with a vehicle that would not tow what I explicitly asked for and was promised. No losing my mind or mouthing off. But a polite email with all the facts, a history of the issue, identifying the dealer was wrong and is obliged to make it right.

They did.

Every Trailhawk on their lot were factory hitched. We talked about trading. Manager asked what I really wanted and I said a kitted out brand new truck. We talked over options and opportunities and in the end I know he took a bath to make it right. I now have a 2017 Ram 1500 Bighorn in my driveway, with a hitch. The manager accepted the fault, leaned way forward, and made it right. **** happens out there. We are all moving way too fast. Mistakes are made. It's how you make it right that counts in my book. The manager personally took my file, worked fast and fixed the problem fast. No harm no foul.

Really liked the Trailhawk. It's a good vehicle. Lots of them up here and that says something about how they handle the weather and the rougher roads. I can now tow to my hearts content with my shiny new truck. Manager made it happen. All the staff came along and said hi and said I was in good hands.

Hats off to Aurora Dodge, used to be called Yellowknife Chrysler up until a short time ago. I will sing their praises and encourage anyone to go there to do their business. If they mess up, they will own it and make it right. I have been going there for years now and the team there is great. If you are ever in Yellowknife, Northwest Territories, Canada, drop by the dealers and say hi. Better yet, give them your business. They could have left me hanging as I did buy the Trailhawk. They leaned forward and made it right.
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post #32 of 32 (permalink) Old 06-13-2017, 10:31 PM
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Originally Posted by Fishhaggis View Post
okay so you need to sit down with a drink in your hand for this next bit. I packaged up what was being said on this forum, along with what FCA Canada said about being limited to 2000 lbs. I sent the manager of the dealer a pleasant email with this package, identified that I was told something that was clearly wrong, and even assured of it by dealer staff, that I was stuck with a vehicle that would not tow what I explicitly asked for and was promised. No losing my mind or mouthing off. But a polite email with all the facts, a history of the issue, identifying the dealer was wrong and is obliged to make it right.



They did.



Every Trailhawk on their lot were factory hitched. We talked about trading. Manager asked what I really wanted and I said a kitted out brand new truck. We talked over options and opportunities and in the end I know he took a bath to make it right. I now have a 2017 Ram 1500 Bighorn in my driveway, with a hitch. The manager accepted the fault, leaned way forward, and made it right. **** happens out there. We are all moving way too fast. Mistakes are made. It's how you make it right that counts in my book. The manager personally took my file, worked fast and fixed the problem fast. No harm no foul.



Really liked the Trailhawk. It's a good vehicle. Lots of them up here and that says something about how they handle the weather and the rougher roads. I can now tow to my hearts content with my shiny new truck. Manager made it happen. All the staff came along and said hi and said I was in good hands.



Hats off to Aurora Dodge, used to be called Yellowknife Chrysler up until a short time ago. I will sing their praises and encourage anyone to go there to do their business. If they mess up, they will own it and make it right. I have been going there for years now and the team there is great. If you are ever in Yellowknife, Northwest Territories, Canada, drop by the dealers and say hi. Better yet, give them your business. They could have left me hanging as I did buy the Trailhawk. They leaned forward and made it right.


I'm downright shocked and impressed. I'm very happy you had such a fantastic experience and that you are now in something that suits your needs as you intended.


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