Wiper Arm Recall - 2014+ Jeep Cherokee Forums
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post #1 of 11 (permalink) Old 08-08-2016, 09:04 AM Thread Starter
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Wiper Arm Recall

Got notification this weekend thru owners site about this recall. Mine is 2016, not sure which others are affected.

__________________________________________________ _______________________________
CUSTOMER SATISFACTION NOTIFICATION S57
This notice applies to your vehicle (VIN: xxxxxxxxxxxxxxxxx).
Dear: (Name)
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We
are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even
after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important
improvements we would like to make to your vehicle. This will be done at no charge to you.
We are recommending the following improvements be performed on certain 2016 model year Jeep Cherokee
vehicles.
The problem is... The front wiper arm(s) on your vehicle may become loose resulting in wiper blades
contacting the body and/or the wipers blades/arms contacting each other.
What your dealer
will do…
FCA will repair your vehicle free of charge. To do this, your dealer will inspect the front
wiper arms for proper operation and position, correct if necessary, and then tighten the
wiper arm nuts to the proper torque specification. The work will take about 1 hour to
complete. However, additional time may be necessary depending on service schedules.
What you should
do…
Simply contact your Chrysler, Jeep, Dodge or RAM dealer right away to schedule a
service appointment. Please bring this letter with you to your dealer.
If you need help... If you have questions or concerns which your dealer is unable to resolve, please contact the
FCA Group Recall Assistance Center at either fcarecalls.com or 1-800-853-1403.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the
card apply to your vehicle. If you have further questions go to fcarecalls.com.
If you have already experienced this specific condition and have paid to have it repaired, you may visit
www.fcarecallreimbursement.com to submit your reimbursement request online or you can mail your original
receipts and proof of payment to the following address for reimbursement consideration: FCA Customer
Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. Once we
receive and verify the required documents, reimbursement will be sent to you within 60 days. If you’ve had
previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.
We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our
customers with world class quality products, ensuring that you have a positive dealership experience and following
up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Thank you for being our customer.
Sincerely,
Customer Service / Field Operations
FCA US LLC
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post #2 of 11 (permalink) Old 08-08-2016, 11:46 PM
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Seems pretty simple to go out and check the wiper arms myself to see if a nut is loose and tighten it....doubt I'd head to the dealer to have that one done.

.
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post #3 of 11 (permalink) Old 08-09-2016, 06:56 AM
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Sounds like someone on the production line had a tourque wrench out of spec.

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Cheers, Dave.


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post #4 of 11 (permalink) Old 08-10-2016, 02:41 PM
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Received my wiper recall in todays post.
Already visually checked them but have it officially done on first oil change.
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post #5 of 11 (permalink) Old 08-10-2016, 03:15 PM
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If anyone finds out the proper torque spec please post it.

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post #6 of 11 (permalink) Old 08-11-2016, 01:23 AM
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More info here.

Last edited by Desoto; 11-11-2016 at 08:08 PM.
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post #7 of 11 (permalink) Old 08-11-2016, 08:05 AM
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HA! The time allowance is 12 minutes for the recall procedure....

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post #8 of 11 (permalink) Old 08-11-2016, 12:18 PM
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Quote:
Originally Posted by Desoto View Post
More info here.
Thanks Desoto! I'll check the alignment and torque on mine today

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“All is forgotten in the stone halls of the dead. These are the rooms of ruin where the spiders spin and the great circuits fall quiet, one by one...”
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post #9 of 11 (permalink) Old 08-18-2016, 07:34 PM
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Wiper Arm Recall




Just did it myself in 2 minutes, save yourself the dealer visit lol, simplest repair i have ever done


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post #10 of 11 (permalink) Old 08-18-2016, 08:42 PM
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I was in at 8am this morning and out by 8:30 while out shopping ,
they said it was fine.
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