Badge of Honor Program Issues - Page 6 - 2014+ Jeep Cherokee Forums
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post #51 of 102 (permalink) Old 12-21-2016, 07:56 PM
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Well, to contrast that... working with Erick and Conquered Trails... we finally got VA represented on their site!

http://www.conqueredtrailz.com/category/virginia

And it took but a week for them to take my idea and get it out as a product!
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post #52 of 102 (permalink) Old 12-22-2016, 12:42 PM Thread Starter
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@MarinR00 On Tuesday I ordered the 8 Badge of Honor trails that I've completed and Conquered Trailz has already emailed me that they've shipped! That's only 2 DAYS, compared to.....well, you all know.
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post #53 of 102 (permalink) Old 01-09-2017, 02:28 PM
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@MarinR00 On Tuesday I ordered the 8 Badge of Honor trails that I've completed and Conquered Trailz has already emailed me that they've shipped! That's only 2 DAYS, compared to.....well, you all know.




Update - I just met/spoke with the BoH program director based on a Jeep Jam FB post. She reached out to me. She was incredibly kind and very understanding. I can't share everything, but here are some highlights.


- There is only one designated BoH person at a time and it’s not their full time job. For the fact its only 1 part time person, I’m impressed the programs runs at all. I do not envy her.


- She is aware of the issues with sending out badges. Jeep is currently working on changing suppliers to improve the process.


- I opined that if people are willing to pay $5 for a sticker from ConqueredTrailz, I’m sure they’d pay for BoH. She said that the free part is that its “Free, but earned” is a big part of the draw and why the program is set apart. I’ll agree with that.


- This year saw 4x the amount of trail check-ins from when the program first started.


- In addition to fixing the badge issues, it is her personal goal to get some more trails this quarter – specifically on the East Coast. (The absolute lack of East Coast trails outside of Rausch was what my originally post was about).


In that, she need’s the Jeep Community’s help. The only catch is the trails have to be on public land. So if you know of any trails you think should be submitted, just shoot them an e-mail and they can start the process. I pointed out that the BoH trails should be as equally distributed and accessible as the Jeep Jamborees (though a number of those are on private land).


Anyway, just thought I’d share!
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post #54 of 102 (permalink) Old 01-09-2017, 02:56 PM
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The BoH program has been broken for some time. Their whole "earning" verification is the very problem. You can rarely check into the trails due to poor data. It's like they think these trails are in wifi rich zones... :facepalm: We are owed several badges, one goes back to 2014 (The Rubicon Trial) and have yet to see it. My wife has an email string that literally goes back years, and they still haven't fixed the issues we notified them of in the very beginning. I just gave up on the whole thing.

It's crazy for Jeep to run a program and then not follow through with the execution. I've ended up with a worse taste in my mouth than if it hadn't existed at all.
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post #55 of 102 (permalink) Old 01-09-2017, 03:40 PM
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The system/program is badly broken and has been for eons now. If Jeep really cared and wanted to fix things it would have been eons ago. How long have many of you been waiting? It's as tad beyond just being behind. They build class vehicles successful lol so if this BOH program was of any concern/priority to them they could have and should have fixed it LONG ago. I feel bad for all those who've never got their badges.
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post #56 of 102 (permalink) Old 01-09-2017, 10:34 PM Thread Starter
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Originally Posted by MarinR00 View Post
Update - I just met/spoke with the BoH program director based on a Jeep Jam FB post. She reached out to me. She was incredibly kind and very understanding. I can't share everything, but here are some highlights.

- There is only one designated BoH person at a time and it’s not their full time job. For the fact its only 1 part time person, I’m impressed the programs runs at all. I do not envy her.

- She is aware of the issues with sending out badges. Jeep is currently working on changing suppliers to improve the process.

- I opined that if people are willing to pay $5 for a sticker from ConqueredTrailz, I’m sure they’d pay for BoH. She said that the free part is that its “Free, but earned” is a big part of the draw and why the program is set apart. I’ll agree with that.

- This year saw 4x the amount of trail check-ins from when the program first started.

- In addition to fixing the badge issues, it is her personal goal to get some more trails this quarter – specifically on the East Coast. (The absolute lack of East Coast trails outside of Rausch was what my originally post was about).

In that, she need’s the Jeep Community’s help. The only catch is the trails have to be on public land. So if you know of any trails you think should be submitted, just shoot them an e-mail and they can start the process. I pointed out that the BoH trails should be as equally distributed and accessible as the Jeep Jamborees (though a number of those are on private land).

Anyway, just thought I’d share!
Thanks for the info. It is enlightening. I have wondered why most of my email responses are attended to by one individual for a few months, then it changes to a completely different person for the next few months after that. You share a reason for that.

I coincidentally sent another, "what's up" email out again this morning and was responded to by, it seems, this same person. Very kind, thoughtful. Shared to me the same info you share here. End result however was basically the same.....nothing new to expect in regards to the "when" I will receive the tardy badges.

Quote:
Originally Posted by SS_Syndicate View Post
The BoH program has been broken for some time. Their whole "earning" verification is the very problem. You can rarely check into the trails due to poor data. It's like they think these trails are in wifi rich zones... :facepalm: We are owed several badges, one goes back to 2014 (The Rubicon Trial) and have yet to see it. My wife has an email string that literally goes back years, and they still haven't fixed the issues we notified them of in the very beginning. I just gave up on the whole thing.

It's crazy for Jeep to run a program and then not follow through with the execution. I've ended up with a worse taste in my mouth than if it hadn't existed at all.
Wow. Not encouraging. If you have one missing since 2014, I don't feel quite as bad now, knowing someone has been waiting even longer. My longest wait is from May 2015. I also have 5 more that I have been waiting for 4 months, which is relatively like since only yesterday....

Quote:
Originally Posted by firedude View Post
The system/program is badly broken and has been for eons now. If Jeep really cared and wanted to fix things it would have been eons ago. How long have many of you been waiting? It's as tad beyond just being behind. They build class vehicles successful lol so if this BOH program was of any concern/priority to them they could have and should have fixed it LONG ago. I feel bad for all those who've never got their badges.
That's something I've been scratching my head over. Run effectively, this program could be such a great publicity coup for Jeep. Run ineffectively, its a morale buster. Why doesn't Jeep invest time, effort, etc to get it working right. My computer/tech savvy friends tell me it should not be that difficult. Even for one person.

I will continue to be patient. I hope my Jeep is still running by the time the badges ever arrive!!!

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post #57 of 102 (permalink) Old 01-10-2017, 12:19 AM
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I think I should set up shop with my cnc and do this for you guys. Hmmmm


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post #58 of 102 (permalink) Old 01-10-2017, 07:21 AM
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Well, Jeep has this going for them. Even with all our appropriate frustration... this is still a hot button topic. People can't move away from it! I don't complain unless I offer solutions, so I'm seeing if there is anything I can do on my end to help her out.

It isn't her fault is a collateral duty, that FCA isn't supportive of it, that there isn't a budget or a team, that the program keeps growing in spite of its issues thus compounding the issues, etc. If the program keeps growing, maybe FCA will listen and cut her some support and a budget and lean on their terrible supplier.

That said, I offered that if they wanted to give me a Rubicon with BoH logos, and pay me to drive around and bang the drum I'd be happy to


Bottom line is that - even though its a broken program, its a great concept and there is still a lot of interest. I hope they figure it out.


Something free - a badge no doubt - that people can EARN and stick on their vehicle to mod it even further and show you aren't a mall crawler?? Yeah... there will ALWAYS be interest in the Jeep Community for that.
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post #59 of 102 (permalink) Old 01-10-2017, 10:17 AM Thread Starter
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I hope they figure it out.
Yep. Amen to that...
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post #60 of 102 (permalink) Old 01-10-2017, 11:50 AM
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Yep. Amen to that...


Just talked to her - her BoH rotation is over in May. Then we got to train a new BoH POC! :P

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