Badge of Honor Program Issues - 2014+ Jeep Cherokee Forums
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post #1 of 92 (permalink) Old 10-02-2016, 03:40 PM Thread Starter
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Badge of Honor Program Issues

Still waiting on receiving a Badge of Honor submitted back in May 2016. (Hole in the Rock, Monticello, Utah) I've emailed and called on phone. Both methods have not resolved what it is that is taking so long. I emailed for the third time yesterday I received a reply. That was a first. It was an automated reply saying that their email system has been experiencing issues for the past two weeks and that they are trying to catch up. That explains that past two weeks, but I've been waiting for an additional 16 more weeks.

Anyway else having to wait long periods of time.?

I earned 5 more in September. At this rate, I suppose I shouldn't expect then until after February......

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post #2 of 92 (permalink) Old 10-02-2016, 03:41 PM
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Never heard of this program


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post #3 of 92 (permalink) Old 10-02-2016, 04:28 PM
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I've heard it can take 3-6 months to get those.


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post #4 of 92 (permalink) Old 10-02-2016, 08:00 PM
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I got my first 4 within 8 weeks, back in 2015. The 5th, submitted at the same time has yet to come. 5 more waiting since May of this year. Other members of my group have been waiting as well. I have basically given up that I will receive them.

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post #5 of 92 (permalink) Old 10-02-2016, 09:59 PM Thread Starter
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Quote:
Originally Posted by Taindew View Post
I got my first 4 within 8 weeks, back in 2015. The 5th, submitted at the same time has yet to come. 5 more waiting since May of this year. Other members of my group have been waiting as well. I have basically given up that I will receive them.
Sounds like there is nothing out of the usual going on, then. My first two Badge of Honors were earned in November 2015 and I received them just after Christmas. This third one is going on 18 weeks now. I have 5 more earned at the first of September, which at this rate means sometime in February. Thanks for sharing the info....

2015 Cherokee Trailhawk:
Granite Crystal, 3.2L V6, 8.4 Nav, black leather, sunroof, tow, tech, comfort/conv, no hood decal, 9 speakers, CD player, Maximum Care lifetime warranty, Mopar first aid kit, rear rubber cargo mat, Thule Aeroblade cross bars (black), Thule Rapid Aero feet, Kuat Vagabond X cargo basket, RRO rock rails with smooth covers, Mopar door sills, Raingler ceiling net, Raingler seat headrest handles, MFC aluminum lift kit, RRO winch bar and Warn M8000S winch, BFG T/A KO2s

Last edited by taatmk; 10-03-2016 at 09:14 AM.
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post #6 of 92 (permalink) Old 10-02-2016, 10:05 PM Thread Starter
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Originally Posted by Rje420247 View Post
Never heard of this program
Here is some info

http://www.jeep.com/en/mobile-apps/badge-of-honor/

https://www.jeep.com/en/badge-of-honor/#home

2015 Cherokee Trailhawk:
Granite Crystal, 3.2L V6, 8.4 Nav, black leather, sunroof, tow, tech, comfort/conv, no hood decal, 9 speakers, CD player, Maximum Care lifetime warranty, Mopar first aid kit, rear rubber cargo mat, Thule Aeroblade cross bars (black), Thule Rapid Aero feet, Kuat Vagabond X cargo basket, RRO rock rails with smooth covers, Mopar door sills, Raingler ceiling net, Raingler seat headrest handles, MFC aluminum lift kit, RRO winch bar and Warn M8000S winch, BFG T/A KO2s
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post #7 of 92 (permalink) Old 10-03-2016, 04:42 PM
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Program sucks - @HazzardSky and I did Trail #11 in April... still nothing. Called customer service and e-mailed... still nothing. Was hoping to have the badge prior to the Jamboree this weekend. No suck luck.

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post #8 of 92 (permalink) Old 10-04-2016, 07:08 AM
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Yeah between my two jeep I have 3 badges under my belt, all done early in 2016. Not a single one has arrived.

I've heard elsewhere that it depends on the trail, and some arrives within a few weeks for lesser travelled trails, but that popular ones like the Rausch trails that tons of people do can take a year


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post #9 of 92 (permalink) Old 10-04-2016, 11:09 AM
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Hi everyone!

I wanted to let you know we are aware of this concern and have alerted the appropriate parties internally. I will keep you updated when information becomes available!

Andrea
Jeep Social Care Specialist
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post #10 of 92 (permalink) Old 10-04-2016, 12:54 PM
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Just got this automated e-mail from Jeep. I’m sure others did as well, I’m assuming based on the feedback from the forum. If this was you JeepCares , thank you.


I hope they can figure this out, as it would be an awesome program.

---------------

Thank you for being a part of the Jeep® Badge of Honor program.

We have experienced some processing delays and delivery issues with the latest round of badge shipments. Many of you may be wondering where your badges are or may have received the incorrect badge in the past week. We are aware of the issue and are currently working to fix the problem as quickly as possible.

I am very sorry for the delay and incorrect shipments. I will provide an update when we start re-delivering the badges. We are working on this as a high priority so it will be a quick turn-around. We appreciate your patience in this matter and will continue to make enhancements to ensure this does not happen again.

Tread lightly!

Scott Blum
Manager – Badge of Honor
Jeep® Brand.
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