Any Radio problems today??? - 2014+ Jeep Cherokee Forums
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post #1 of 20 (permalink) Old 01-30-2017, 01:49 PM Thread Starter
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Any Radio problems today???

I was over at my dealer this morning for over two hours and they had in the last hour 7 people calling in about their radios going off today. One of the service writers thought it might be some type of virus that was set to go off today. I am in Upstate SC so this might just be something else, but strange for 7 in an hour like that. The service writer checked with news from FCA and saw nothing relating to this so maybe nothing after all.

2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.

2017 KL Latitude-4 by 4 Cherry Red, V-6, Safety/Convenience group, Cold Weather Group,which includes heated front seats--love those heated seats,
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post #2 of 20 (permalink) Old 01-30-2017, 02:36 PM
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Yes, it's not official but I've heard reports all over the country of people having problems. I myself am not.
@JeepCares, can you provide some insight into this?


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post #3 of 20 (permalink) Old 01-30-2017, 02:45 PM
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I live near Washington, DC. I do not subscribe to SirusXM but at 2:40 PM Eastern time it seems to work ok.
Local FM stations work also.
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post #4 of 20 (permalink) Old 01-30-2017, 02:46 PM
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Originally Posted by sanghill View Post
I live near Washington, DC. I do not subscribe to SirusXM but at 2:40 PM Eastern time it seems to work ok.
Local FM stations work also.


The problem has been the radios are shutting down and rebooting.


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post #5 of 20 (permalink) Old 01-30-2017, 03:15 PM
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Quote:
Originally Posted by ptram View Post
I was over at my dealer this morning for over two hours and they had in the last hour 7 people calling in about their radios going off today. One of the service writers thought it might be some type of virus that was set to go off today. I am in Upstate SC so this might just be something else, but strange for 7 in an hour like that. The service writer checked with news from FCA and saw nothing relating to this so maybe nothing after all.
Hi guys and gals,

Today, owners of vehicles with the Uconnect 5.0 system (RA2 sales code) may have experienced a condition where their radio would freeze and restart repeatedly. This condition was caused by an update to the Satellite Radio signal, that the radio could not handle. As of 1:00 PM EST (January 30, 2017), the situation has been resolved and your radio should function normally again.

We deeply apologize for the inconvenience this may have caused.

If anyone is still experiencing the concern, please let me know ASAP.

Kori
Jeep Social Care Specialist
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post #6 of 20 (permalink) Old 01-30-2017, 04:11 PM
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Quote:
Originally Posted by JeepCares View Post
Hi guys and gals,



Today, owners of vehicles with the Uconnect 5.0 system (RA2 sales code) may have experienced a condition where their radio would freeze and restart repeatedly. This condition was caused by an update to the Satellite Radio signal, that the radio could not handle. As of 1:00 PM EST (January 30, 2017), the situation has been resolved and your radio should function normally again.



We deeply apologize for the inconvenience this may have caused.



If anyone is still experiencing the concern, please let me know ASAP.



Kori

Jeep Social Care Specialist


Thank you Kori. You rock!


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post #7 of 20 (permalink) Old 01-30-2017, 05:34 PM
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Solar Flares? The 9th Planet?

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post #8 of 20 (permalink) Old 01-30-2017, 07:30 PM
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Trump trying to bug the radios :-)
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post #9 of 20 (permalink) Old 02-01-2017, 10:01 AM
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I am still having issues! This exact thing happened me and my husbands car at the same time on Monday! Of course his is fine now and mine still goes off and on and will not turn the channel or any of the buttons that have to do with the radio do not work. Please if you could let me know how to fix it I would greatly appreciate it.
Joanne
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post #10 of 20 (permalink) Old 02-01-2017, 10:09 AM
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I am still having issues! This exact thing happened me and my husbands car at the same time on Monday! Of course his is fine now and mine still goes off and on and will not turn the channel or any of the buttons that have to do with the radio do not work. Please if you could let me know how to fix it I would greatly appreciate it.
Joanne
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