Has anyone had the transmission problems fixed? - Page 3 - 2014+ Jeep Cherokee Forums
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post #21 of 201 (permalink) Old 08-17-2014, 07:15 AM
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Dealer Sales Rep Solution That Worked.

Friday night, I had nothing better to do. So, I tossed the owner CD into my laptop and watched it. The section on the 9 speed transmission is very interesting. It explains the adaptive learning process.

However, I'm one of the lucky ones in that my salesman took me out for a transmission training session when he delivered mine. I saw him at the dealership yesterday when I dropped off the mats from my trade. I've known this guy for a few years, and he's their top salesman, selling more Jeeps than the other 4 sales reps rolled into one. According to him, he's had good luck with the trans with his customers, but not the same for the other sales reps. They deliver the vehicle by sitting in it and going over it. He takes everyone out and shows them how to train the tranny.

On trades, their service department erases the memory and reprograms the system. They even start from scratch on all vehicles that have had multiple test drivers. He goes to every Chrysler/Jeep/Dodge training seminar offered. According to him, the problem is that we are all used to driving one of two transmissions - a manual or your traditional automatic. With a traditional auto, we are going along, goosing the pedal or releasing it to trigger an auto shift that we can feel. With this transmission, I was told no jack rabbit starts for the first 500 miles. All accelerating is to be with a constant pressure to the pedal, let the transmission decide when and if it wants to shift. I've had a couple VWs with adaptive transmissions as well.

When I first got my Limited, I felt the 2nd gear wobble/shudder. I backed off and did slow accelerations. The problem is now gone as I trained the transmission's computer. Shifting is as smooth as silk.

As he said, if I have a problem, bring it in. They'll clear the memory, put in the latest program, and I get to retrain again. It's going to be interesting as the Chrysler 200 now has the same transmission. However, if you're bringing yours back to the dealer, and they're clearing the program and reprogramming, and you're going back out on the road repeating your usual driving habits, logically you would be recreating the problem all over again.

Bottomline in my case is that I was the issue, and I was lucky enough to have a salesman to take the time, take me out on the road, and show me what I was doing wrong. Knock wood, it worked. If my salesman is right, and he's never steered me wrong with all the Jeeps we've had, by clearing the memory, and gently accelerating for a few hundred miles, you train your transmission to avoid the recurring issue.

As I said, it worked for me. I was at fault. BTW, mine was built in June 2014.
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post #22 of 201 (permalink) Old 08-17-2014, 10:10 AM
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Mine is going in Thursday....perhaps I should ask them to erase the memory and I can start from scratch again and train my transmission
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post #23 of 201 (permalink) Old 08-17-2014, 10:30 AM
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Quote:
Originally Posted by davelja View Post
Friday night, I had nothing better to do. So, I tossed the owner CD into my laptop and watched it. The section on the 9 speed transmission is very interesting. It explains the adaptive learning process.

However, I'm one of the lucky ones in that my salesman took me out for a transmission training session when he delivered mine. I saw him at the dealership yesterday when I dropped off the mats from my trade. I've known this guy for a few years, and he's their top salesman, selling more Jeeps than the other 4 sales reps rolled into one. According to him, he's had good luck with the trans with his customers, but not the same for the other sales reps. They deliver the vehicle by sitting in it and going over it. He takes everyone out and shows them how to train the tranny.

On trades, their service department erases the memory and reprograms the system. They even start from scratch on all vehicles that have had multiple test drivers. He goes to every Chrysler/Jeep/Dodge training seminar offered. According to him, the problem is that we are all used to driving one of two transmissions - a manual or your traditional automatic. With a traditional auto, we are going along, goosing the pedal or releasing it to trigger an auto shift that we can feel. With this transmission, I was told no jack rabbit starts for the first 500 miles. All accelerating is to be with a constant pressure to the pedal, let the transmission decide when and if it wants to shift. I've had a couple VWs with adaptive transmissions as well.

When I first got my Limited, I felt the 2nd gear wobble/shudder. I backed off and did slow accelerations. The problem is now gone as I trained the transmission's computer. Shifting is as smooth as silk.

As he said, if I have a problem, bring it in. They'll clear the memory, put in the latest program, and I get to retrain again. It's going to be interesting as the Chrysler 200 now has the same transmission. However, if you're bringing yours back to the dealer, and they're clearing the program and reprogramming, and you're going back out on the road repeating your usual driving habits, logically you would be recreating the problem all over again.

Bottomline in my case is that I was the issue, and I was lucky enough to have a salesman to take the time, take me out on the road, and show me what I was doing wrong. Knock wood, it worked. If my salesman is right, and he's never steered me wrong with all the Jeeps we've had, by clearing the memory, and gently accelerating for a few hundred miles, you train your transmission to avoid the recurring issue.

As I said, it worked for me. I was at fault. BTW, mine was built in June 2014.
As much as I would like to believe this, I've driven just as you've described and I still have a wobble/rough shifting after 10k miles. When the wobble started, I would let off the gas slightly and allow the transmission to figure itself out. 2 trips to the dealer now, 2 adaptive learn resets along with software upgrades, and the problem doesn't go away. The topic always comes up that its the drivers fault, but it isn't. Sure, some out there probably have a lead foot and give it when they shouldn't, but my Cherokee is my baby and I have never been aggressive.

Weren't we also told that the jeep doesn't learn your driving habits, but it learns the movements of the solenoids inside the transmission and betters for smoother shifting. I did not spend this amount of money on a vehicle to learn the habits of my driving, so my partner doesn't receive the same driving experience I do.

I drove a 2014 Chevy Trax last week while my Cherokee was in the shop. The car was a POS, interior rattles and plastic everywhere like you wouldn't believe, but not once did I feel the transmission shift like I do in my Cherokee.

I know you stated this was the case for you, I just wish this was the case for me and the others out there having the same problem. I really enjoy how the salesman leaned towards the problem being the consumer and not the product he's trying to sell. Typical salesman.
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Unresolved transmission clunk 2nd to 3rd.

Last edited by wpgguy; 08-17-2014 at 10:34 AM.
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post #24 of 201 (permalink) Old 08-17-2014, 11:59 AM
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If training the transmission is required by the consumer, it would/should be part of the break in procedure.
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post #25 of 201 (permalink) Old 08-17-2014, 02:19 PM
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Originally Posted by kcgunner View Post
Thanks for the feedback guys. It's good to hear some of you have had some improvement. I was beginning to think it was a lost cause. But it also seems very few, if anyone has had their problems fixed completely. I'll update next week when I go to the dealer.


My build date is 3/14 as well (purchased May 17 )and I think they did the update when I went back for the plates and needed to pick up a Key FOB/ programming for it (approximately Jun 18).
In the beginning I had the 2nd gear wobble and the " turn the corner and wait for the trans to decide to go, or downshift in that 2nd/ 3rd gear grey area..." But I have to say I am now at 6000 miles and I have no wobble at all and have not had any issues with lost acceleration at all---- at any speed.
All good so far!!

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post #26 of 201 (permalink) Old 08-17-2014, 10:39 PM
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Quote:
Originally Posted by davelja View Post
Friday night, I had nothing better to do. So, I tossed the owner CD into my laptop and watched it. The section on the 9 speed transmission is very interesting. It explains the adaptive learning process.

However, I'm one of the lucky ones in that my salesman took me out for a transmission training session when he delivered mine. I saw him at the dealership yesterday when I dropped off the mats from my trade. I've known this guy for a few years, and he's their top salesman, selling more Jeeps than the other 4 sales reps rolled into one. According to him, he's had good luck with the trans with his customers, but not the same for the other sales reps. They deliver the vehicle by sitting in it and going over it. He takes everyone out and shows them how to train the tranny.

On trades, their service department erases the memory and reprograms the system. They even start from scratch on all vehicles that have had multiple test drivers. He goes to every Chrysler/Jeep/Dodge training seminar offered. According to him, the problem is that we are all used to driving one of two transmissions - a manual or your traditional automatic. With a traditional auto, we are going along, goosing the pedal or releasing it to trigger an auto shift that we can feel. With this transmission, I was told no jack rabbit starts for the first 500 miles. All accelerating is to be with a constant pressure to the pedal, let the transmission decide when and if it wants to shift. I've had a couple VWs with adaptive transmissions as well.

When I first got my Limited, I felt the 2nd gear wobble/shudder. I backed off and did slow accelerations. The problem is now gone as I trained the transmission's computer. Shifting is as smooth as silk.

As he said, if I have a problem, bring it in. They'll clear the memory, put in the latest program, and I get to retrain again. It's going to be interesting as the Chrysler 200 now has the same transmission. However, if you're bringing yours back to the dealer, and they're clearing the program and reprogramming, and you're going back out on the road repeating your usual driving habits, logically you would be recreating the problem all over again.

Bottomline in my case is that I was the issue, and I was lucky enough to have a salesman to take the time, take me out on the road, and show me what I was doing wrong. Knock wood, it worked. If my salesman is right, and he's never steered me wrong with all the Jeeps we've had, by clearing the memory, and gently accelerating for a few hundred miles, you train your transmission to avoid the recurring issue.

As I said, it worked for me. I was at fault. BTW, mine was built in June 2014.
So why would the wobble appear at over 3,000 miles?

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post #27 of 201 (permalink) Old 08-17-2014, 11:01 PM
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Quote:
Originally Posted by davelja View Post
Friday night, I had nothing better to do. So, I tossed the owner CD into my laptop and watched it. The section on the 9 speed transmission is very interesting. It explains the adaptive learning process.

However, I'm one of the lucky ones in that my salesman took me out for a transmission training session when he delivered mine. I saw him at the dealership yesterday when I dropped off the mats from my trade. I've known this guy for a few years, and he's their top salesman, selling more Jeeps than the other 4 sales reps rolled into one. According to him, he's had good luck with the trans with his customers, but not the same for the other sales reps. They deliver the vehicle by sitting in it and going over it. He takes everyone out and shows them how to train the tranny.

On trades, their service department erases the memory and reprograms the system. They even start from scratch on all vehicles that have had multiple test drivers. He goes to every Chrysler/Jeep/Dodge training seminar offered. According to him, the problem is that we are all used to driving one of two transmissions - a manual or your traditional automatic. With a traditional auto, we are going along, goosing the pedal or releasing it to trigger an auto shift that we can feel. With this transmission, I was told no jack rabbit starts for the first 500 miles. All accelerating is to be with a constant pressure to the pedal, let the transmission decide when and if it wants to shift. I've had a couple VWs with adaptive transmissions as well.

When I first got my Limited, I felt the 2nd gear wobble/shudder. I backed off and did slow accelerations. The problem is now gone as I trained the transmission's computer. Shifting is as smooth as silk.

As he said, if I have a problem, bring it in. They'll clear the memory, put in the latest program, and I get to retrain again. It's going to be interesting as the Chrysler 200 now has the same transmission. However, if you're bringing yours back to the dealer, and they're clearing the program and reprogramming, and you're going back out on the road repeating your usual driving habits, logically you would be recreating the problem all over again.

Bottomline in my case is that I was the issue, and I was lucky enough to have a salesman to take the time, take me out on the road, and show me what I was doing wrong. Knock wood, it worked. If my salesman is right, and he's never steered me wrong with all the Jeeps we've had, by clearing the memory, and gently accelerating for a few hundred miles, you train your transmission to avoid the recurring issue.

As I said, it worked for me. I was at fault. BTW, mine was built in June 2014.
I watched the CD when I bought the car. Got it out again tonight and looked for the section about the 9 speed transmission. There is no section about the 9 speed transmission.
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post #28 of 201 (permalink) Old 08-17-2014, 11:07 PM
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I tried to get my dealership to wipe the transmission and start fresh and was told that since they test drove it and found the transmission to be functioning as it should, it wasn't diagnostically necessary to wipe it and start fresh. Basically what I got from that was, they don't see a problem, they aren't going to waste their time. I'm gonna try turn off the hill assist tomorrow. That's the feature that holds the vehicle in place on a hill with your brakes for like 2 seconds right?

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post #29 of 201 (permalink) Old 08-18-2014, 10:51 AM
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Originally Posted by davelja View Post
Friday night, I had nothing better to do. So, I tossed the owner CD into my laptop and watched it. The section on the 9 speed transmission is very interesting. It explains the adaptive learning process.

However, I'm one of the lucky ones in that my salesman took me out for a transmission training session when he delivered mine. I saw him at the dealership yesterday when I dropped off the mats from my trade. I've known this guy for a few years, and he's their top salesman, selling more Jeeps than the other 4 sales reps rolled into one. According to him, he's had good luck with the trans with his customers, but not the same for the other sales reps. They deliver the vehicle by sitting in it and going over it. He takes everyone out and shows them how to train the tranny.

On trades, their service department erases the memory and reprograms the system. They even start from scratch on all vehicles that have had multiple test drivers. He goes to every Chrysler/Jeep/Dodge training seminar offered. According to him, the problem is that we are all used to driving one of two transmissions - a manual or your traditional automatic. With a traditional auto, we are going along, goosing the pedal or releasing it to trigger an auto shift that we can feel. With this transmission, I was told no jack rabbit starts for the first 500 miles. All accelerating is to be with a constant pressure to the pedal, let the transmission decide when and if it wants to shift. I've had a couple VWs with adaptive transmissions as well.

When I first got my Limited, I felt the 2nd gear wobble/shudder. I backed off and did slow accelerations. The problem is now gone as I trained the transmission's computer. Shifting is as smooth as silk.

As he said, if I have a problem, bring it in. They'll clear the memory, put in the latest program, and I get to retrain again. It's going to be interesting as the Chrysler 200 now has the same transmission. However, if you're bringing yours back to the dealer, and they're clearing the program and reprogramming, and you're going back out on the road repeating your usual driving habits, logically you would be recreating the problem all over again.

Bottomline in my case is that I was the issue, and I was lucky enough to have a salesman to take the time, take me out on the road, and show me what I was doing wrong. Knock wood, it worked. If my salesman is right, and he's never steered me wrong with all the Jeeps we've had, by clearing the memory, and gently accelerating for a few hundred miles, you train your transmission to avoid the recurring issue.

As I said, it worked for me. I was at fault. BTW, mine was built in June 2014.

I understand what you're saying. But forcing drivers to consciously change driving behavior and habits to make a transmission happy sounds ridiculous for those who paid over 30k for a vehicle.

If the transmission requires you to drive a particular way for a few hundred miles or face immediate long term transmission retaliation, I want my money back. There are routine commutes that I do that require me to drive and mash the pedal at certain times and I don't want to have to worry about my brand new TH screwing up.
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post #30 of 201 (permalink) Old 08-18-2014, 12:46 PM
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I understand what you're saying. But forcing drivers to consciously change driving behavior and habits to make a transmission happy sounds ridiculous for those who paid over 30k for a vehicle.

If the transmission requires you to drive a particular way for a few hundred miles or face immediate long term transmission retaliation, I want my money back. There are routine commutes that I do that require me to drive and mash the pedal at certain times and I don't want to have to worry about my brand new TH screwing up.
I totally agree. All this talk about break-in is one thing, but the transmission teaching you is bull hocky! If you have to dance around with a NEW car just not to make it mad at you is unacceptable.

.
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