Has anyone had the transmission problems fixed? - 2014+ Jeep Cherokee Forums
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post #1 of 202 (permalink) Old 08-15-2014, 12:54 AM Thread Starter
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Has anyone had the transmission problems fixed?

So I bought my Cherokee about a month ago and have had the 2nd gear wobble, the rough shifting from gears 1-4, the revving and high RPM's in 4th, and basically the rest of the problems with the transmission. All my problems are intermittent and don't happen every time, except for the 2 gear wobble when I accelerate uphill. All of my issues don't really effect the safety and are on the minor end of the spectrum compared to some people after reading all these posts. I've never had a error light come on or the anything major happen that would strand me somewhere. But that being said I bought a brand new car for a reason and it should act like brand new after only 1300 miles! I shouldn't feel the gears shifting at all, I had a 2012 Nissan Rogue prior to this and never felt a gear change in 2.5 years that was rough and it has a continuously variable transmission similar to the Cherokee's.

So my question is, I have yet to read a post with someone who had these problems fixed. Has anyone had one or all of these issues and had them fixed to your satisfaction? And if so, what did they do? Keep in mind I don't mean, that they fixed it for 300 miles, or that you had it done last week and it hasn't happened yet. I'm talking about it's been fixed for thousands of miles or over a period of months.

Thanks so much.

P.S. Mine goes in the shop next week.....I'm not hopeful.

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post #2 of 202 (permalink) Old 08-15-2014, 07:34 AM
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The shifting seems to be the Adaptive learn process. Depending on your mileage and driving habits it could take awhile.
Do you have the latest TSB TCM shift algorithms?
You need to discuss your concerns with your dealer. I am sure they can help you.
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post #3 of 202 (permalink) Old 08-15-2014, 09:31 AM
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Hi kcgunner! I hope your get your shifting issues straightened out. I've had hardly any issues with mine. No EVIC lights, no high idle, no wobble... My Limited is a late January build with about 3000 miles on it. The one thing I noticed in your post is that you mentioned that your last vehicle was a Nissan Rogue with a CVT similar to the Cherokee. The Cherokee's transmission is not like a CVT so you will feel a difference in the way the transmission behaves. Good luck with your trip to the dealer and hopefully they will get you up and running right. There is a TON of good info on these boards.

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post #4 of 202 (permalink) Old 08-15-2014, 10:57 AM
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I had the harsh shifting but not the wobble. Built date is oct/2013

The TSBs unproved the shift quality in lets say 95%. Sometimes I still get a 1-2 rough shift, specially when the car is still cold, but overall I think it's getting better with the mileage.

I reached 7.000Km this week and most of the time is smooth as silk. I hope the dealer gets your shifting issues straightened out.
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post #5 of 202 (permalink) Old 08-15-2014, 11:35 AM
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Quote:
Originally Posted by kcgunner View Post
So I bought my Cherokee about a month ago and have had the 2nd gear wobble, the rough shifting from gears 1-4, the revving and high RPM's in 4th, and basically the rest of the problems with the transmission. All my problems are intermittent and don't happen every time, except for the 2 gear wobble when I accelerate uphill. All of my issues don't really effect the safety and are on the minor end of the spectrum compared to some people after reading all these posts. I've never had a error light come on or the anything major happen that would strand me somewhere. But that being said I bought a brand new car for a reason and it should act like brand new after only 1300 miles! I shouldn't feel the gears shifting at all, I had a 2012 Nissan Rogue prior to this and never felt a gear change in 2.5 years that was rough and it has a continuously variable transmission similar to the Cherokee's.

So my question is, I have yet to read a post with someone who had these problems fixed. Has anyone had one or all of these issues and had them fixed to your satisfaction? And if so, what did they do? Keep in mind I don't mean, that they fixed it for 300 miles, or that you had it done last week and it hasn't happened yet. I'm talking about it's been fixed for thousands of miles or over a period of months.

Thanks so much.

P.S. Mine goes in the shop next week.....I'm not hopeful.
The dealer and Chrysler HQ have been unsuccessful in fixing any of my transmission issues in the 8 times that I brought it in. I was even told by the service manager that even if he replaced the transmission and everything attached to it, that he believes nothing will get fixed. The Cherokee is inherently flawed.

I asked Chrysler to trade the vehicle, and they said "no, its not our policy" but they will continue to "try" and fix, even if I have to bring it in 100 times.

Long story short, I'm going through a legal process to force Chrysler to buy the vechicle back.

Buying a Chrysler has been nothing short of a nightmare for me.
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post #6 of 202 (permalink) Old 08-15-2014, 12:09 PM
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Quote:
Originally Posted by Acidsnow View Post
The dealer and Chrysler HQ have been unsuccessful in fixing any of my transmission issues in the 8 times that I brought it in. I was even told by the service manager that even if he replaced the transmission and everything attached to it, that he believes nothing will get fixed. The Cherokee is inherently flawed.

I asked Chrysler to trade the vehicle, and they said "no, its not our policy" but they will continue to "try" and fix, even if I have to bring it in 100 times.

Long story short, I'm going through a legal process to force Chrysler to buy the vechicle back.

Buying a Chrysler has been nothing short of a nightmare for me.


Interesting. I did a test drive yesterday with my dealers chief transmission guy, and he told me essentially the same thing. He said he's seen "a lot" of these Cherokees come in for service due to various transmission issues, and all he is able to do is what we've all had done.

Of course my car drove perfectly on the test drive.
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post #7 of 202 (permalink) Old 08-15-2014, 02:49 PM
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I was having problems with the all or none acceleration / lurching, skipping in higher gears. I found out my Cherokee was 4 qts short on tranny fluid and they also reset the adaptive learn. Its actually getting better and doesn't skip at all now. It does have a weird downshifting / clunking at 1or2or3 not sure which. It feels like I'm going to stall.


To put it in perspective I find myself instinctively putting my head forward in the lower gear shifts because it use to kick my head back. It doesn't do that now.

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post #8 of 202 (permalink) Old 08-15-2014, 03:35 PM
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My build date is May 2014 and your issue sounds exactly like mine. I dropped my Cherokee off on 29 July; I've been driving a loaner car since then. I've been dealing with a slow service department and an apathetic Chrysler customer service agent who tells me that she will keep my updated weekly on a new flash that does not exist.

The tech tells me that there is something wrong with the Latitudes and Limiteds. I is possibly the mounting position of the engines or the software. In any case, it did not drive like this on the test drive. This leads me to believe that I've been tricked.

You are correct, we bought new cars for a reason, and living with this wobble is unacceptable. Others seem to be ok with the lessened wobble after the TSB update. In accordance with my state's lemon laws, I am writing a certified letter to the dealership and Chrysler demanding a refund or replacement.

I feel like I'm on a rant and I am sorry. I'm just extremely frustrated.

I hope you have better luck than I've had
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post #9 of 202 (permalink) Old 08-15-2014, 03:37 PM Thread Starter
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Thanks for the feedback guys. It's good to hear some of you have had some improvement. I was beginning to think it was a lost cause. But it also seems very few, if anyone has had their problems fixed completely. I'll update next week when I go to the dealer.
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post #10 of 202 (permalink) Old 08-15-2014, 08:04 PM
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Originally Posted by gundad View Post
I was having problems with the all or none acceleration / lurching, skipping in higher gears. I found out my Cherokee was 4 qts short on tranny fluid and they also reset the adaptive learn. Its actually getting better and doesn't skip at all now. It does have a weird downshifting / clunking at 1or2or3 not sure which. It feels like I'm going to stall.


To put it in perspective I find myself instinctively putting my head forward in the lower gear shifts because it use to kick my head back. It doesn't do that now.
@gundad - I saw a post here once about the same issue you're having, that I'm also having. Here's a quick chart of what my acceleration feels like:


Red being what my TH is doing. Blue is pretty much how all other cars I've driven feels like when accelerating. On my TH, I also get an all or nothing type of acceleration. (My dealer followed up on how I'm like the car so I mentioned this to them and I have an appointment 2 weeks from now.)

HOWEVER. Somewhere in this forum, I saw someone suggest that I turn off Hill Assist... and that helped their acceleration. Lo and behold... that **** worked! I think it worked. So @gundad, since you're having the same issue, could you kindly try turning off your Hill Asist and let us know if that improves acceration? I feel like this made a pretty significant difference for me... now my TH is driving more like the blue line indicated on my graph.
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