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post #1 of 2 (permalink) Old 02-27-2017, 06:52 PM Thread Starter
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Join Date: Jun 2014
Location: NSW Australia
Posts: 408
Goodness me...

It seems the new CEO of Aust really is serious about sorting things out. (Story behind a paywall so I've C&P'ed)

The consumer so outraged at Jeep he destroyed his says it has had such a change of tune he would now trust it to fix dodgy cars.

Ashton Wood, who has become an unpaid advocate for dudded owners, says since Jeep parent Fiat Chrysler Automobiles appointed a new Australian chief executive he has raised 21 cases he believed warranted a refund or replacement and FCA has agreed for 17 at a cost of nearly $800,000.

But Mr Wood remains highly critical of the Australian Competition and Consumer Commission, which he says has not done enough to protect Jeep buyers.

Mr Wood said that after the ACCC cut off communication with him in July last year he wasn’t sure how he was going to help aggrieved owners because at that time he had no faith in FCA.

Then in August he saw the automaker had appointed a new CEO, Steve Zanlunghi. So he emailed Mr Zanlunghi and, to his astonishment, got a reply three hours later.

Within a week, three of four supposedly closed cases he had raised with Mr Zanlunghi had been reopened and resolved.

They met face-to-face a month later near FCA’s Melbourne office while Mr Wood — a Queenslander — was in the Victorian capital for a wedding. And in December Mr Wood presented to the company’s 15 most senior staff on why consumers were so fed up. By that time FCA had issued $400,000 of refunds and replacements to owners Mr Wood was fighting for.

“I can assure that I would never buy another Jeep,” Mr Wood said. “But if someone had already put money out for one I’d now have faith that they’d get looked after if something went wrong.

“They have so changed their tune,” Mr Wood said.

Mr Zanlunghi, who previously ran Jeep in Europe, Africa and the Middle East, said: “When I got here there was a serious customer perception issue.
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post #2 of 2 (permalink) Old 03-29-2017, 12:34 AM
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Nice report!


No iPhone for me thanks.
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