Join Date: Apr 2016
Location: Colorado Springs, CO
My rock rails that I ordered were unusable without modification. They were bent and the holes did not line up. In addition to that they were about 6 weeks late from their estimate on when they would be ready. I called them every other week for that six weeks and they just kept saying that "next week they will ship", yet they seemed to never make any progress for that whole time. In the end I was able to make them work, however they aren't perfect and I had to drill an additional hole through them on each side. This not only changes the Aesthetics but it makes it impossible to use their slider cover. My sliders still do not sit flush to the body where they should, and the gap varies on all four corners between them and the vehicle. For two months I fought with them to get them to pass me up to their management to decide what could be done to remedy the situation. It took them an additional three months with me checking about twice a month for progress for them to finally get back with me that they could give me $100 back as a refund to make up the poorly made sliders. I do absolutely love them as a product, but Rocky Road Outfitters as a company is utter crap in the customer service department.
Also, I might not be so upset if it didn't take them upwards of two weeks to respond to emails. There was one email that I sent that I didn't hear back from at all and didn't get a reply until I sent another email a month later inquiring as to whether they had received my email. Their response was that they had received my email and that they were waiting on management.
Sent from my SAMSUNG-SM-G925A using Tapatalk
2015 Cherokee Trailhawk 3.2 V6 w/Stop Start
Valpacer "Aussie" Lift
Goodyear Wrangler DuraTrac 265/65R17
Xenon Depot Xtreme HID 5000K Headlights
Xenon Depot Xtreme LED Phillips Fog Lights
Rocky Road Super Sliders
Cold Weather Group
Trailer Tow Group
Safety Tech Group
Comfort and Convenience Group