How to check order status while VOTS is down - Page 2 - 2014+ Jeep Cherokee Forums
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post #11 of 130 (permalink) Old 07-28-2014, 10:12 PM
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I saw and clicked the ''GET INFO'' button after installing the patch but still same error message. if you misspelled your last name does it still works? are CAPS an issue?

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
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post #12 of 130 (permalink) Old 07-28-2014, 10:14 PM
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I feel technologically challenged right now :/

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12
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post #13 of 130 (permalink) Old 07-28-2014, 10:20 PM
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I was getting the same error early on. I think that just means that they do not have you in the system yet. Have you been given a VIN#? Or are you looking up by VON?
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post #14 of 130 (permalink) Old 07-28-2014, 10:22 PM
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LAST NAME : CLEMENT or CLÉMENT

VIN last 8# : FW537423

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12
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post #15 of 130 (permalink) Old 07-28-2014, 10:24 PM
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Tried VIN & VON.. can't get anything. Maybe it's just too early.

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12
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post #16 of 130 (permalink) Old 07-28-2014, 10:25 PM
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dealer told me its was a VIN#

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12
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post #17 of 130 (permalink) Old 07-28-2014, 10:25 PM
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Hmmm... I have never had an issue once I received a VIN. I cannot check on my computer until I get into work tomorrow. I only have an iPad at my disposal until then.
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post #18 of 130 (permalink) Old 07-28-2014, 10:32 PM
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@Frank Hawk - I think that RiseUpBears is right. You may not be in the system yet. I got information on my order just fine, but when I put your info in (both CLEMENT and CLÉMENT) the system returned "The last name or tracking number you entered is incorrect." And the last name field is not case sensitive.
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post #19 of 130 (permalink) Old 07-28-2014, 10:34 PM
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I'm in the middle of a move, but realized my laptop is not yet packed. My vehicle info works with either a VIN or VON. I was also getting an error message when using your credentials. The same error I was receiving a week or so ago. I'm thinking it may just be a little early for you yet. It's really not all that exciting once you see it, just giving you information that you already have. I understand your burning desire to know it works though!!
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post #20 of 130 (permalink) Old 07-28-2014, 10:36 PM
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Quote:
Originally Posted by Array View Post
Thanks kcarbone927!

On entry to the VOTS page and after typing in my data, I had to click the 'SUBMIT' button first to get the system to serve up the data. Then clicking the 'GET INFO' button displayed it.

Ditto on this....and thanks.

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