How to check order status while VOTS is down - Page 3 - 2014+ Jeep Cherokee Forums
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post #21 of 130 (permalink) Old 07-29-2014, 09:05 AM Thread Starter
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Originally Posted by Frank Hawk View Post
Tried VIN & VON.. can't get anything. Maybe it's just too early.
Yeah that's strange. As others have said, once you get the VIN assigned you should be in the system. If I had to guess, I'd say they spelled your last name wrong. I would try calling them at 877-426-5337 and ask for a status/make sure your name is in the system correctly.
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post #22 of 130 (permalink) Old 07-29-2014, 10:32 AM
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It took a couple of days after my VIN was assigned that I was able to see info. I'd suggest waiting a bit, and try again. Also, hit the submit button first, then the get info button.

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post #23 of 130 (permalink) Old 07-29-2014, 10:36 AM
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How long after orders were placed did people receive their vins?

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post #24 of 130 (permalink) Old 07-29-2014, 12:31 PM
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Originally Posted by SBL View Post
How long after orders were placed did people receive their vins?
07/19/2014 Order taken at dealership on Saturday.
07/21/2014 Dealer emails me a Print Order Confirmation (POC) with an 8-digit Vehicle Order Number (VON) and a status of BA - Pending Order.
07/28/2014 Used @kcarbone927's Chrome extension, my last name, and the VON to display info from VOTS. It showed a VIN had been assigned on 7/24 and gave a status of D - Production Scheduled.

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post #25 of 130 (permalink) Old 07-29-2014, 12:39 PM
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Quote:
Originally Posted by SBL View Post
How long after orders were placed did people receive their vins?
It took two weeks to the day that I received my VIN after making an order.

2015 Cherokee Trailhawk:
Granite Crystal, 3.2L V6, 8.4 Nav, black leather, sunroof, tow, tech, comfort/conv, no hood decal, 9 speakers, CD player, Maximum Care lifetime warranty, Mopar first aid kit, rear rubber cargo mat, Thule Aeroblade cross bars (black), Thule Rapid Aero feet, Kuat Vagabond X cargo basket, RRO rock rails with smooth covers, Mopar door sills, Raingler ceiling net, Raingler seat headrest handles, MFC aluminum lift kit, RRO winch bar and Warn M8000S winch, BFG T/A KO2s
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post #26 of 130 (permalink) Old 07-30-2014, 02:28 PM
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Kudos to kcarbone927

Thank you, kcarbone927 for the new way to get info about our orders (I am also in the MOTS system in jeepgarage.org). I got the email from Jeep confirming my order and telling me that production should be in early August and delivery in early September. It will be interesting to follow my Cherokee through production and shipping.

I used Treaty's pro tip to look at the entire data string that was returned and it seems to have a section for shipment details. Does the extension show them if they are there?
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post #27 of 130 (permalink) Old 07-30-2014, 04:35 PM Thread Starter
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Originally Posted by BillInDanville View Post
I used Treaty's pro tip to look at the entire data string that was returned and it seems to have a section for shipment details. Does the extension show them if they are there?
That's a good question! The problem with writing a patch like this is I can't be sure of the format until I have some good data to test with. And since the only test I have is my own order (still in "D" status ), that's really the only thing I have to go on.

I was planning on updating it with more data as my own order progresses... unless someone has a completed or order they'd like to share with me!
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post #28 of 130 (permalink) Old 07-31-2014, 03:01 AM
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Originally Posted by kcarbone927 View Post
unless someone has a completed or order they'd like to share with me!
Mine is completed. I'll pull my string tomorrow and PM it to you...
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post #29 of 130 (permalink) Old 07-31-2014, 12:41 PM
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Are there any options for customers outside U.S. to see the order status?

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post #30 of 130 (permalink) Old 07-31-2014, 02:36 PM
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Thank you so much for this extension ... I ordered a 2015 Jeep GC Limited on July 18th and had no way to track its progress online. This makes it very easy. As an aside, in the detailed full response from VOTS, it shows:

"emailSubscription":"N"


My dealer made a big deal out of Jeep keeping me up to date on the vehicle's progress by sending me emails. Most likely, the dealer never subscribed me when it was ordered. Again, thanks. Your expertise made this whole process much easier.





Quote:
Originally Posted by Treaty View Post
You dont actually need to access the extension at all. Once you have it installed, just use Chrome to go to: https://www.jeep.com/vots/

The extension adds a "GET INFO" button next to the existing "Submit" button. Just enter your last name and the last 8 digits of your VIN and click on "GET INFO".

---------------------------------
(I'm just going to add this here in case it comes in handy for anyone else)

Pro Tip!

For some additional info, you can actually look at the full code that the VOTS site returns to the query.

1. Open Chrome and go to https://www.jeep.com/vots/
2. In the browser settings menu navigate to: Tools > Developer Tools
3. In the pane that pops up at the bottom of the screen, click on the Network tab
4. Now enter your last name and last 8 of VIN into the VOTS tracker page and click "SUBMIT"
5. You'll see the response that comes back from the server on the left side of the bottom pane. It will start with "VOTSServlet?firstName..."
6. Click on that and then click on the "Response" tab to the right.

The string that shows up there is the full response from the VOTS server. IT includes stuff like the full specs of your ordered Jeep (Like, cold weather package, V6 etc.) as well as some actual shipment details about your delivery.

Have fun
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