How to check order status while VOTS is down - 2014+ Jeep Cherokee Forums
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post #1 of 130 (permalink) Old 07-15-2014, 08:37 PM Thread Starter
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How to check order status while VOTS is down

Hi all,

As many of you know, the official Jeep Vehicle Order Tracking System (VOTS) is down for maintenance and has been for some time. However, it turns out the system can still look up basic order status information. For whatever reason, the engineers at Chrysler decided not to show this information and display an generic error message instead.

So, I went ahead and wrote a browser extension for Google Chrome that lets you pull up this hidden information:





Get it here: https://chrome.google.com/webstore/d...aoffpeaoemmcao
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post #2 of 130 (permalink) Old 07-16-2014, 02:52 AM
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Nicely done. That's awesome. A little late for me... But still awesome.

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2014 Granite V6 Trailhawk
[Comfort/Convenience | Sunroof | 8.4AN w/ Nav | 9 Speaker]
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post #3 of 130 (permalink) Old 07-16-2014, 06:52 AM
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Yea thx, a little late for me too. My TH is about 75 miles from my home!
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post #4 of 130 (permalink) Old 07-16-2014, 09:59 AM
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I wish I could use this service. I'm very impatient. Zero updates in 2 weeks except they moved a couple hours the delivery estimate. Hasn't change since then. I need the call from the dealer ASAP

Mango Tango Trailhawk
Ordered 3/31/2014
Delivery 7/27/2014
Home 7/28/2014

Mods: Tint 20%, HID Kit 6000K, LED Fogs 6000K, Plate Holder, WeatherTech Liners
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post #5 of 130 (permalink) Old 07-16-2014, 09:54 PM
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Awesome, Just used it, Good work! Had been wondering when my order had been accepted at the factory. Got that info now!

Ordered 6/13, accepted 6/27

On second thought you could be a master hacker, and well I fell for it. Have fun with the files that are in the computer lol

On Order: 15' TrailHawk, Anvil, V6, Cloth/leather Interior, Cold Weather, Comfort/Conv., Trailer Tow, Nav, 9 Speaker upgrade

Other Vehicles:
08 Volvo C30 (Heavily Modfied, 300hp/400tq)
05 Wrangler TJ (Tastefully upgraded)
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post #6 of 130 (permalink) Old 07-17-2014, 01:43 PM Thread Starter
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Thanks everyone! I'm glad I could help at least someone.

A little background for anyone that's interested... I'm a software developer specializing mostly in web technologies. My wife ordered a Cherokee a few weeks ago and is waiting patiently, but of course the VOTS system appears to be down for maintenance. I took a peek at what the website actually does when you click "submit" because I was curious. It turns out the informational part of the system still works... it still returns your status and basic information about the vehicle ordered. However, they haven't finished building out the visual part (UI) to display the information in a pretty way. So in the mean time, they decided to just throw up a nondescript error message and call it a day. But the information is still there, hidden. All my plugin does is reveal that information.

I imagine in few weeks (months?) when they do finally finish the redesign, there will be a much more professional visual overview of your vehicle and order status, at which point this plugin will be obsolete and I'll take it down. Until then, at least we have a way to get some basic information without constantly calling in.
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post #7 of 130 (permalink) Old 07-28-2014, 02:01 PM
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Not sure how to get to the browser extension once its added to chrome.. help please

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12
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post #8 of 130 (permalink) Old 07-28-2014, 09:21 PM
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Quote:
Originally Posted by Frank Hawk View Post
Not sure how to get to the browser extension once its added to chrome.. help please
You dont actually need to access the extension at all. Once you have it installed, just use Chrome to go to: https://www.jeep.com/vots/

The extension adds a "GET INFO" button next to the existing "Submit" button. Just enter your last name and the last 8 digits of your VIN and click on "GET INFO".

---------------------------------
(I'm just going to add this here in case it comes in handy for anyone else)

Pro Tip!

For some additional info, you can actually look at the full code that the VOTS site returns to the query.

1. Open Chrome and go to https://www.jeep.com/vots/
2. In the browser settings menu navigate to: Tools > Developer Tools
3. In the pane that pops up at the bottom of the screen, click on the Network tab
4. Now enter your last name and last 8 of VIN into the VOTS tracker page and click "SUBMIT"
5. You'll see the response that comes back from the server on the left side of the bottom pane. It will start with "VOTSServlet?firstName..."
6. Click on that and then click on the "Response" tab to the right.

The string that shows up there is the full response from the VOTS server. IT includes stuff like the full specs of your ordered Jeep (Like, cold weather package, V6 etc.) as well as some actual shipment details about your delivery.

Have fun

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Last edited by Treaty; 07-28-2014 at 09:43 PM.
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post #9 of 130 (permalink) Old 07-28-2014, 09:56 PM
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Ok I see it now.. but I Guess they misspelled my last name cause I get.. V_104: Information for provided login details is not available

This stuff never works for me.

2015 Brilliant Black Crystal Trailhawk | 3.2L V6 24V VVT | 4WD | Tow
Comfort Convenience | Black Premium Leather | Ventilated/Memory Seats
Uconnect 8.4AN AM/FM/SXM/HD/BT/NAV | CD player
9 Amplified Speakers w/Subwoofer | Dual-Pane Panoramic Sunroof | Black wheels

Order date : 2014-07-15
Ship Date : 2014-08-27
Pick-up date : 2014-09-12

Last edited by Frank Hawk; 07-28-2014 at 09:58 PM.
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post #10 of 130 (permalink) Old 07-28-2014, 10:01 PM
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Thanks kcarbone927!

On entry to the VOTS page and after typing in my data, I had to click the 'SUBMIT' button first to get the system to serve up the data. Then clicking the 'GET INFO' button displayed it.

Otherwise the V_104 error pops up that @Frank Hawk mentioned.

2015 White/Black Limited | 3.2-L V6 | Active Drive II | Tech Grp | Lux Grp | Trailer Tow Grp | SafetyTec | Uconect 8.4AN | 9 Speakers | Tonneau Cover | Born 09-06-14 : (( (( (( (( (( (( (( :
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