NEW UPDATE Uconnect RA3/RA4 (03-17-17 release) - 2014+ Jeep Cherokee Forums
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post #1 of 69 (permalink) Old 03-17-2017, 07:46 PM Thread Starter
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Exclamation NEW UPDATE Uconnect RA3/RA4 (03-17-17 release)

Like some other Uconnect owners, I was having issues with the unit freezing, becoming unresponsive, and shutting down. Over the last two years, I found the issue happened when a device was plugged into the USB port (iPod, iPhone etc). The issue would only occur occasionally but with ever software version of Uconnect since I bought the Trailhawk in June 2015. I always kept the unit updated and when new software came out and the dealer had no answers and even reinstalled the latest software to check if that was the issue (but the issue kept happening).

Finally I got around the calling Uconnect today and after a brief hold the rep told me they had an "over the air" update which they will send my car to update the system. The Uconnect service rep told me this update was only released today (03-17-17) and it was to fix the freezing issues I was having with the unit. The update will be downloaded directly to the car and notify the driver on the screen when it is received (up to 7 days).

Anyways, I hope this fixes the issues!!!

Happy Saint Patty's Day!

2015 Anvil Trailhawk V-6 (Dec 2014 Build)
-Tow Package
-9 Speakers Alpine System
-Cold Weather Group
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post #2 of 69 (permalink) Old 03-17-2017, 07:52 PM
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Did you have to do anything, i.e. set your unit up, to receive the update? Or, do we all just get it because it is being downloaded directly?

2016 Cherokee Trailhawk: Mango Tango Pearl Coat over Black.
OPTIONS: Every Available Factory Option/Package Except Remote CD Player.
MODS: Whispbars; Mopar Cargo Cover; Mopar Cargo Mat; Mopar/KICKER 9 Speaker Upgrade; KICKER Sub and Amp; Ziebart Undercoating; aFe CAI.
FUTURE MODS: Remote CD Player; Mopar Rock Rails; Rear Fog Lights.
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post #3 of 69 (permalink) Old 03-17-2017, 08:05 PM Thread Starter
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I called Uconnect support at 855-792-4241 and told them the issue. The rep told me that no other action was needed except to accept the update once a notice appears on your Uconnect screen. They did not have any other information, reference number, or service bulletin that associated with it.

Not sure if this update will be pushed out automatically to all Uconnect owners or only if you call them with the issue.
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2015 Anvil Trailhawk V-6 (Dec 2014 Build)
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post #4 of 69 (permalink) Old 03-17-2017, 08:05 PM
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Nothing for us yet

Sent via Tapatalk from a small keyboard on my phone with fat thumbs and no glasses...

Cheers, Dave.


2015 Granite Pearl Trailhawk 3.2L V6 with Aussie Lift and 245/70 R17 Duratracs

Technology group | Comfort/Convenience Group | Electronics convenience group | Safety and Security Group | Panoramic Sunroof | Leather Interior Group |
Uconnect 8.4N Am/Fm/DAB/Bt/NAV with 9 Speaker + Sub | Trailer Tow Group.
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post #5 of 69 (permalink) Old 03-17-2017, 08:10 PM Thread Starter
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Originally Posted by David_Baker View Post
Nothing for us yet

Sent via Tapatalk from a small keyboard on my phone with fat thumbs and no glasses...
Have you seen the Radio update for export models at this link (Feb 21, 2017 release) http://www.wk2jeeps.com/Misc/Cheroke..._08_019_17.pdf

2015 Anvil Trailhawk V-6 (Dec 2014 Build)
-Tow Package
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post #6 of 69 (permalink) Old 03-17-2017, 08:11 PM
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Na, that's the same update from early/ mid last year. They updated the notes not the update

Sent via Tapatalk from a small keyboard on my phone with fat thumbs and no glasses...

Cheers, Dave.


2015 Granite Pearl Trailhawk 3.2L V6 with Aussie Lift and 245/70 R17 Duratracs

Technology group | Comfort/Convenience Group | Electronics convenience group | Safety and Security Group | Panoramic Sunroof | Leather Interior Group |
Uconnect 8.4N Am/Fm/DAB/Bt/NAV with 9 Speaker + Sub | Trailer Tow Group.
Born 6th June 2015, Adopted 31st August 2015
CLICK HERE FOR THE AUSSIE LIFT INFO!!!
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post #7 of 69 (permalink) Old 03-17-2017, 08:19 PM Thread Starter
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Originally Posted by David_Baker View Post
Na, that's the same update from early/ mid last year. They updated the notes not the update

Sent via Tapatalk from a small keyboard on my phone with fat thumbs and no glasses...
Ah I see.... maybe give Uconnect a call to check if they do have something for export models. Are you have issues similar to what I mentioned in my first post?

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post #8 of 69 (permalink) Old 03-17-2017, 08:52 PM
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....they had an "over the air" update which they will send my car to update the system.

Gulp!


Wonder what the protocol is for these updates
Wonder if these updates extend to software beyond the entertainment system
Wonder if any over the air updates have been made already
Wonder if there is a trusted certificate authority involved
Wonder if we will always have the option to not accept an update

We knew this was coming. Just makes me a little paranoid.
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2015 White/Black Limited | 3.2-L V6 | Active Drive II | Tech Grp | Lux Grp | Trailer Tow Grp | SafetyTec | Uconect 8.4AN | 9 Speakers | Tonneau Cover | Born 09-06-14 : (( (( (( (( (( (( (( :
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post #9 of 69 (permalink) Old 03-17-2017, 09:07 PM
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Exclamation Holy Crap, Batman

Quote:
Originally Posted by Array View Post
....they had an "over the air" update which they will send my car to update the system.

Gulp!


Wonder what the protocol is for these updates
Wonder if these updates extend to software beyond the entertainment system
Wonder if any over the air updates have been made already
Wonder if there is a trusted certificate authority involved
Wonder if we will always have the option to not accept an update

We knew this was coming. Just makes me a little paranoid.
If they can update it over the air, someone could hack it over the air! Are there any instructions on how to encase my TH in a Firewall?
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2016 Cherokee Trailhawk: Mango Tango Pearl Coat over Black.
OPTIONS: Every Available Factory Option/Package Except Remote CD Player.
MODS: Whispbars; Mopar Cargo Cover; Mopar Cargo Mat; Mopar/KICKER 9 Speaker Upgrade; KICKER Sub and Amp; Ziebart Undercoating; aFe CAI.
FUTURE MODS: Remote CD Player; Mopar Rock Rails; Rear Fog Lights.
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post #10 of 69 (permalink) Old 03-17-2017, 09:25 PM Thread Starter
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If they can update it over the air, someone could hack it over the air! Are there any instructions on how to encase my TH in a Firewall?
Yah I wish, that is scary ... maybe a reason not buy a new car with the "lane departure assistance" or other option that can control the steering of the car!

After that hacking article came out in 2015 I remember reading that the only way to hack in the car at that time was to know the exact MAC address of the car. After the "fix" came the only way to hack the car is to be directly plugged into the system, not over the air.

As anything with IT security, I am sure someone can figure out how to break and hack it ... I hope not but that is why I also have a 2000 Wrangler to drive ... with no connectively to anything except tires to the ground
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2015 Anvil Trailhawk V-6 (Dec 2014 Build)
-Tow Package
-9 Speakers Alpine System
-Cold Weather Group
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