I've been trying to order rock rails for the past 2 weeks and at checkout there is an issue with the shipping? Says I need to pick a shipping option but when I attempt to do that nothing really changes. Tried calling and emailing them but haven't had any luck. Anyone else run into this issue?
When I had issues making my order I called them and was told that for some reason when ordering our rails with anything else the system doesn't like it. I ordered the rails on one order and then the cover plates on another without issues.
Same here, I just ordered my rails over the phone. Fun fact: I ordered my rails, winch bumper and pre runner plate on 1/26. UPS is delivering them tomorrow. If that gives you any indication of lead time. I wish I had known that they don't charge your card until the items are ready to ship (very odd for a build-to-order company) because I was waiting for a bonus to hit to order. I would have ordered weeks earlier if I would have known they charged at the end of the order. Just food for thought in case you're doing the same.
I give you a other tip to check and make sure everything is right , I paid to have my bullbar Line-X and it was made wrong ,one side was about 1ing 1/4 higher then the other so when I got the replacement one I had to paid to get that one Line-x,
i've heard nothing but bad things about them. A long wait time, and awful customer service.
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