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Issues ordering from rocky road outfitters?

4K views 7 replies 5 participants last post by  Jeepinprogress 
#1 ·
I've been trying to order rock rails for the past 2 weeks and at checkout there is an issue with the shipping? Says I need to pick a shipping option but when I attempt to do that nothing really changes. Tried calling and emailing them but haven't had any luck. Anyone else run into this issue?


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#2 ·
When I had issues making my order I called them and was told that for some reason when ordering our rails with anything else the system doesn't like it. I ordered the rails on one order and then the cover plates on another without issues.
 
#4 ·
Same here, I just ordered my rails over the phone. Fun fact: I ordered my rails, winch bumper and pre runner plate on 1/26. UPS is delivering them tomorrow. If that gives you any indication of lead time. I wish I had known that they don't charge your card until the items are ready to ship (very odd for a build-to-order company) because I was waiting for a bonus to hit to order. I would have ordered weeks earlier if I would have known they charged at the end of the order. Just food for thought in case you're doing the same.
 
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