Well, in my case we bypassed the connector on the passenger side by dissembling the connector and directly inserting the pins into the socket and it still caused the bulb out message and shut down the passenger light, the a few seconds later the drivers side also turned off. It's very unlikely both driver and passenger sides have bad connectors. Right?
I've been racking my brain on this, and could it be the terminals on the battery? It was difficult getting them tight. I can still kinda swivel the negative lead if I yank hard on it.
It's all very frustrating.
Yeah, I feel your pain. Statistically speaking, I'd say it's a connector issue, because you've tried two different kits already so the likelyhood you've had 2 bad ones is very slim. But anything is possible... And as far as having bad connections on both sides : I think the probability is slightly higher than getting two dysfunctional kits. The challenge - as you well know - is to eliminate every possbility ; this isn't easy because of how hard it is to get to our bulbs...
Below is a picture of our kits, and I've circled all the similar connectors that may have a bad connection. Note that for the one on the right, we don't see the Jeep's female connector, but it is also a critical player here.
Question : when you say disassembled "the connector", which one, or which ones ? As you can see in the diagram below, there are three similar and possibly loose connectors on both sides.
I mentionned statistics up there. Reason I did that is also because we haven't seen a kit with this type of failure before, especially on both sides, so I was thinking bad connections as more likely...
I should be able to find a little time today or tonight to work on mine. I'll let you know how it goes...
Late edit to add : there is also a slight possibility your situation could be caused by the Jeep's BCM aka body control module (I think it's the BCM that controls/feeds the headlights...). This would mean the HID kit's load would be outside the BCM's accepted range, hence the error and no lights. This system is so complex (to me), I wouldn't know how to approach this type of problem... unless a flash is available for the BCM that might correct this behavior... This is all speculation of course.
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2015 North (Canada) - V6 - AD1
Cold, Tow, 8.4A, 9 speakers with sub