Help: Looking for suggestions on failed HID install - 2014+ Jeep Cherokee Forums
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post #1 of 19 (permalink) Old 05-13-2017, 12:02 AM Thread Starter
WJM
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Help: Looking for suggestions on failed HID install

Installed my XenonDepot 2014 Jeep Cherokee HID Kit [HID Color & Bulb Options:5000K] with PWM modules but intermittently and independently I'd receive the low-beam out message and one or sometimes both of the HID lights would turn off. Cycling the light switch will restart them, only to eventually turn themselves off again with the low beam out message. Usually happens within 10 minutes of starting up. Worked for almost a week with the fine folks at XenonDepot checking and bypassing connections to no avail. Sent the kit back to XenonDepot and they found nothing wrong with it. Put the original bulbs back and I'm not experiencing any problems. The HIDs just don't want to work my Jeep.

Does anyone have any suggestions?

It's an older Cherokee Trailhawk purchased 11/2013.
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post #2 of 19 (permalink) Old 05-13-2017, 12:13 PM
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Check the prices of the 2017s as they have some big discounts on them currently and have the HIDs already installed as standard equipment in most models. I am a senior citizen so that is the only advice I can give you as I am not "technically inclined" If that is not in your budget I hope someone will be able to give you some advice as many on here have installed the HIDs and most of them had no problems. I don't drive a lot at night, but I am much more able too now with the HIDS than I was with my previous models without the HIDs-. I have good eyesight but the HIds really light up the area and no flashes yet for mine being too bright. Sorry, I couldn't really answer your question.

2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.

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post #3 of 19 (permalink) Old 05-15-2017, 08:06 AM
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Did you try flipping polarity on the input side of your pwm modules?

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post #4 of 19 (permalink) Old 05-15-2017, 08:34 AM
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Originally Posted by WJM View Post
Installed my XenonDepot 2014 Jeep Cherokee HID Kit [HID Color & Bulb Options:5000K] with PWM modules but intermittently and independently I'd receive the low-beam out message and one or sometimes both of the HID lights would turn off. Cycling the light switch will restart them, only to eventually turn themselves off again with the low beam out message. Usually happens within 10 minutes of starting up. Worked for almost a week with the fine folks at XenonDepot checking and bypassing connections to no avail. Sent the kit back to XenonDepot and they found nothing wrong with it. Put the original bulbs back and I'm not experiencing any problems. The HIDs just don't want to work my Jeep.

Does anyone have any suggestions?

It's an older Cherokee Trailhawk purchased 11/2013.
I have a 2015 with the same kit. I have one side that is intermittent right now (low beam error - no light). I phoned the guys and they gave me a few tips, but I just haven't had the time (yet) to complete the last step, and I believe it will be the kicker. Here's what the problem is, most likely : where the OEM harness connects with the kit's wiring. It's been reported by a few people here already that this connection is sometines intermittent because of poor/loose pin contact inside the connector. When I originally removed the OEM bulbs, I broke the plastic retainer tabs on the OEM connector because I wasn't careful enough. When I reconnected to the HID wiring, I used a zip tie North-South to secure both connectors together, since I had no more plastic clips. I now think this was done too lightly... meaning not enough bindinig force on the zip tie + loose pins inside the connectors.

Now all I have to do to confirm this is to remove the airbox (it's the passenger side for me), disconnect at factory harness and work the pins on both sides of the connection with a small precision flat head screwdriver ; make sure the male pins are straight and, most importantly, tighen up the female connector pins.

I've already swapped PWMs and ballasts and have found no problems with either.

I was planning on doing this probably tomorrow, so I'll keep you posted...

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post #5 of 19 (permalink) Old 05-15-2017, 11:47 AM
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Originally Posted by Mark_ View Post
I have a 2015 with the same kit. I have one side that is intermittent right now (low beam error - no light). I phoned the guys and they gave me a few tips, but I just haven't had the time (yet) to complete the last step, and I believe it will be the kicker. Here's what the problem is, most likely : where the OEM harness connects with the kit's wiring. It's been reported by a few people here already that this connection is sometines intermittent because of poor/loose pin contact inside the connector. When I originally removed the OEM bulbs, I broke the plastic retainer tabs on the OEM connector because I wasn't careful enough. When I reconnected to the HID wiring, I used a zip tie North-South to secure both connectors together, since I had no more plastic clips. I now think this was done too lightly... meaning not enough bindinig force on the zip tie + loose pins inside the connectors.

Now all I have to do to confirm this is to remove the airbox (it's the passenger side for me), disconnect at factory harness and work the pins on both sides of the connection with a small precision flat head screwdriver ; make sure the male pins are straight and, most importantly, tighen up the female connector pins.

I've already swapped PWMs and ballasts and have found no problems with either.

I was planning on doing this probably tomorrow, so I'll keep you posted...

Mark,

I had an identical problem with my kit. It was an issue with the pins. I took apart the connectors and squeezed the pins a bit with a pair of needle nose pliers and reassembled everything. I have not had an issue since.

My issue was by the PWM module on -both- sides. No other connector issues.
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post #6 of 19 (permalink) Old 05-15-2017, 12:10 PM
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Mark,

I had an identical problem with my kit. It was an issue with the pins. I took apart the connectors and squeezed the pins a bit with a pair of needle nose pliers and reassembled everything. I have not had an issue since.

My issue was by the PWM module on -both- sides. No other connector issues.
Hey there,

Thanks for sharing that. I do believe loose connections is key with most of these issues. I've already tighened up connectors near the PWMs (they are similar to the ones down inside the lamps, connecting to the OEM harness). I tested the voltage going up into the PWMs and the passenger side had voltage, but in the low 11V range, so that indicates a problem downstream, which happens to be the OEM harness (female connector).
I've just done winter/summer wheel swaps on 2 vehicules, one to go, and I'll squeeze this little job in there somewhere.

Stay tuned.

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2015 North (Canada) - V6 - AD1
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post #7 of 19 (permalink) Old 05-15-2017, 09:32 PM Thread Starter
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Well, in my case we bypassed the connector on the passenger side by dissembling the connector and directly inserting the pins into the socket and it still caused the bulb out message and shut down the passenger light, the a few seconds later the drivers side also turned off. It's very unlikely both driver and passenger sides have bad connectors. Right?

I've been racking my brain on this, and could it be the terminals on the battery? It was difficult getting them tight. I can still kinda swivel the negative lead if I yank hard on it.

It's all very frustrating.
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post #8 of 19 (permalink) Old 05-16-2017, 09:05 AM
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Originally Posted by WJM View Post
Well, in my case we bypassed the connector on the passenger side by dissembling the connector and directly inserting the pins into the socket and it still caused the bulb out message and shut down the passenger light, the a few seconds later the drivers side also turned off. It's very unlikely both driver and passenger sides have bad connectors. Right?

I've been racking my brain on this, and could it be the terminals on the battery? It was difficult getting them tight. I can still kinda swivel the negative lead if I yank hard on it.

It's all very frustrating.
Thanks.

Yeah, I feel your pain. Statistically speaking, I'd say it's a connector issue, because you've tried two different kits already so the likelyhood you've had 2 bad ones is very slim. But anything is possible... And as far as having bad connections on both sides : I think the probability is slightly higher than getting two dysfunctional kits. The challenge - as you well know - is to eliminate every possbility ; this isn't easy because of how hard it is to get to our bulbs...

Below is a picture of our kits, and I've circled all the similar connectors that may have a bad connection. Note that for the one on the right, we don't see the Jeep's female connector, but it is also a critical player here.

Question : when you say disassembled "the connector", which one, or which ones ? As you can see in the diagram below, there are three similar and possibly loose connectors on both sides.


============================

I mentionned statistics up there. Reason I did that is also because we haven't seen a kit with this type of failure before, especially on both sides, so I was thinking bad connections as more likely...

I should be able to find a little time today or tonight to work on mine. I'll let you know how it goes...

Late edit to add : there is also a slight possibility your situation could be caused by the Jeep's BCM aka body control module (I think it's the BCM that controls/feeds the headlights...). This would mean the HID kit's load would be outside the BCM's accepted range, hence the error and no lights. This system is so complex (to me), I wouldn't know how to approach this type of problem... unless a flash is available for the BCM that might correct this behavior... This is all speculation of course.

My avatar is the Elder Predator (goes well with my forum status and overall temper )
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Cold, Tow, 8.4A, 9 speakers with sub

Last edited by Mark_; 05-16-2017 at 09:37 AM.
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post #9 of 19 (permalink) Old 05-16-2017, 03:34 PM Thread Starter
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The connector I was asked to disassemble and directly insert the pins were the ones to original lighting harness. See photo.
And as the next photo shows, the headlamp still generated the low beam out message and shut down the lamp.



Now XenonDepot still has the light kits, so there is nothing I can do with it now. (And my money too since it's beyond my return period). And frankly this was supposed to work with minimal risk and work... “XenonDepot's Xtreme Vehicle Specific (V-Spec) HID Kits contain all the HID components needed to upgrade your 2014 Jeep Cherokee to HID - and, all are engineered and tested to work together so your headlights work properly.”.
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post #10 of 19 (permalink) Old 05-16-2017, 03:40 PM
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Is your Cherokee running when the lamp is out? or do you have it in accessory mode?

I periodically get the low lamp out error, however it goes away after 2 seconds and my lights work fine.

However, back to my original question, when I'm in accessory mode I often only have a single light functioning. As soon as I turn over the engine, both lights illuminate.

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Mods: Gobi Rack and Ladder; Interior/Exterior LED upgrade; Xenon-Depot No Resistor HIDs; Hazard Sky Fabrications Lift Kit

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