HID kit installed with failing results - 2014+ Jeep Cherokee Forums
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post #1 of 15 (permalink) Old 02-20-2014, 02:01 AM Thread Starter
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HID kit installed with failing results

I finally got around to installing a Digital brand 55w HID kit from Retro Solutions with the 2013+ Ram harness and once installed and trying them out for the first time, everything worked great, but after turning them on for the second time, the passenger side failed to ignite. I made sure to follow the installation instructions word for word and verified that all connections were secure and proper but still not luck. Sometimes you can see the bulb try to light with one very small ignition spark but it doesn't go beyond that. I have no idea if its a bad bulb or ballast because when comparing the heat given off from each ballast, the driver side ballast gets hot while the passenger side stays cool. Maybe its because the bulb is dead and its not completing a circuit? Or maybe because its a faulty ballast?

The driver side still works, which is great, but the electrode casts a shadow in the projection beam. This shadow was not visible on the passenger side when the light was working. I have no idea how to go about fixing this issue since there is only one way the bulb can be installed. Any ideas for a fix on this?


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post #2 of 15 (permalink) Old 02-20-2014, 08:42 AM
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The driver's side looks like the bulb isn't installed flush rather than an electrode shadow, passenger is either a bad bulb or ballast most likely. I'd give them a call.

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Last edited by clew; 02-20-2014 at 06:02 PM.
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post #3 of 15 (permalink) Old 02-20-2014, 05:34 PM
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x2 - give 'em a call. I've always been happy with their customer service. Double check the ballast to bulb connections while you're at it. They can be finicky.
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post #4 of 15 (permalink) Old 02-20-2014, 05:37 PM
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Agree with double check all your connections. Remove completely the lamps from the base and re-set again.

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post #5 of 15 (permalink) Old 02-20-2014, 06:12 PM Thread Starter
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Originally Posted by CDNTrailHawk View Post
x2 - give 'em a call. I've always been happy with their customer service. Double check the ballast to bulb connections while you're at it. They can be finicky.
Unfortunately they don't have a phone number to call, only email If you happen to have a number you could share it would be greatly appreciated.

I checked all the connections and made sure they were properly fastened and in the correct places and dielectric grease applied where specified according to the instructions. I inspected the bulb and noticed that the shielding on the electrode, or what ever that coating is, is broken in to. I wonder if that has something to do with it.

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post #6 of 15 (permalink) Old 02-20-2014, 06:45 PM
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Unfortunately they don't have a phone number to call, only email If you happen to have a number you could share it would be greatly appreciated.
Retro-Solutions, LLC

(860) 655-2501
62 Stillwold Dr,
Wethersfield, CT 06109
http://www.retro-solutions.com
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post #7 of 15 (permalink) Old 02-20-2014, 06:46 PM
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(860) 655-2501 ...from:

http://www.bbb.org/connecticut/busin...d-ct-87084868/

kinda shifty they dont list the number on the site

fyi, they are gonna tell you this stuff first Id imagine, so you might go ahead and peruse
http://retro-solutions.net/cmspage.php?page_id=12#9

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post #8 of 15 (permalink) Old 02-21-2014, 04:15 AM Thread Starter
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well after some trouble shooting, it turns out the non-working bulb is because of a bad ballast. I swapped the ballast with the working one and sure enough the bulb ignited. I'll be getting in touch with the seller for a replacement.

As for the shadow issue, I know there are 3 tabs on the base of the bulb, 2 of which are the same size and 1 is larger than the other 2. I thought because of that the bulb can only be inserted one way, but I tried inserting the bulb in another way and it still fit and now the shadow is almost at the top of the cut-off line when the low beams are one... much more acceptable in my opinion.

Even with just the one bulb currently working, the difference in illumination is staggering and I can see much more of the road right in front of me, further down the road to the sides. I am sure the results will be even better once I receive a replacement ballast.

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post #9 of 15 (permalink) Old 02-21-2014, 02:30 PM Thread Starter
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I have been talking to customer support for the ballast issue and after they asked me some questions with regards to multimeter readings they have told me that my results are way off. I have verified that all the proper connections were made and grounded everything properly and even had an experienced installer look at it to verify it is correct so I am not sure why the readings would be considered poor. I asked what optimal readings should be but they told me that results vary depending on the settings used on the multimeter. The ballast is forsure broken since I tested it with another working bulb, but is it possible that the wiring harness caused the ballast to trigger the fail-safe? I can leave a deposit to get a new ballast and once the manufacturer determines the cause of the failure, I could get the deposit back, but only if they determine its a manufacturing defect. If the fail-safe was triggered, or if it was damaged in any other way, then I lose the deposit and can still potentially end up with another broken ballast since something in the wiring might have caused the ballast to fail and will probably only end up with another failed ballast if that's the case.

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Last edited by Dundas; 02-21-2014 at 02:36 PM.
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post #10 of 15 (permalink) Old 02-21-2014, 02:52 PM
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I dunno what to tell you in regards to further actions, but I will say that when I converted to PnP on my Accord, Retro was known to have issues back then (08-09 I think). People would go out of their way to advise against purchasing from them, which is why I eventually chose Xenon Depot for my kit (highly regarded in most circles).

I cant imagine the Cherokee system can damage a ballast in any way, I would guess it was just a bad ballast from the start. Ultimately, you should use relays in the future to isolate the system from the ballasts...protects the vehicles electronics, and doesn't give the seller an out like they are claiming.

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