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post #1 of 24 (permalink) Old 03-06-2017, 07:22 AM Thread Starter
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Mopar Rock Rails Today!

I took the plunge and ordered the Mopar Rock Rails. Wanted them covered under warranty by mopar.

Just hoping everything goes well and they get installed straight....




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post #2 of 24 (permalink) Old 03-06-2017, 07:27 AM Thread Starter
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The part has been brought out!





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post #3 of 24 (permalink) Old 03-06-2017, 07:45 AM
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You know they are covered under warranty even if you install them right? They would have to prove that the issue was caused by being installed incorrectly to not cover them. This is tough to do given their purpose and easily mitigated with a few pics of the install and filing them with the directions.



Edit to add... Congratulations BTW and very cool picture!
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post #4 of 24 (permalink) Old 03-06-2017, 08:19 AM
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You know they are covered under warranty even if you install them right? They would have to prove that the issue was caused by being installed incorrectly to not cover them. This is tough to do given their purpose and easily mitigated with a few pics of the install and filing them with the directions.



Edit to add... Congratulations BTW and very cool picture!
I believe that the additional benefit of having the dealer do it is rust/corrosion warranty coverage. Also, it's just a lot less hassle of "you guys did the job" vs going through the hoops of "well, here's my 4K video from 3 different angles with a close-up of each fastener...." if there is an issue.


In any case, good to see that I'm not the only MopaRail guy...
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post #5 of 24 (permalink) Old 03-06-2017, 08:20 AM
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The part has been brought out!

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There's a dealer with confidence in their service and quality if the service department is in a fish bowl.

'15 Deep Cherry Red TH w/Brown Interior. 3.2L V-6
Safety-Tec, Cold Weather, Technology, Comfort, Tow, Leather.
Gobi Stealth roof rack with ladder.
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post #6 of 24 (permalink) Old 03-06-2017, 08:30 AM
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I believe that the additional benefit of having the dealer do it is rust/corrosion warranty coverage. Also, it's just a lot less hassle of "you guys did the job" vs going through the hoops of "well, here's my 4K video from 3 different angles with a close-up of each fastener...." if there is an issue.


In any case, good to see that I'm not the only MopaRail guy...
I see what you are saying, but don't agree. If you think any tech cares as much about your vehicle as you do you are wrong. I know without a doubt I took more precautions and measures to prevent rust than a dealer installing them would.

Techs are paid flat rate... that means they get paid for the amount of time a job "should" take not how long it actually does. The result is a desire to get cars on and off the racks so they can get the next job going. If a brake job pays 0.6 hours and they complete it in 0.3... they still get paid the 0.6. This is why they don't put a ton of time in troubleshooting tough things before they call it quits and proclaim it "normal". They would rather get another easier car on their rack and make money.

Knowing this, you think they waited for paint to dry after drilling the two holes on each side? You think they even painted? I'd wager a fair sum of money the answer is no to both. Instead, they are gambling on the fact that any rust will not take over until the warranty has expired and/or you have sold the vehicle. In any case, enough time will have passed that they will not be blamed.

.
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post #7 of 24 (permalink) Old 03-06-2017, 08:44 AM
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I see what you are saying, but don't agree. If you think any tech cares as much about your vehicle as you do you are wrong. I know without a doubt I took more precautions and measures to prevent rust than a dealer installing them would.

Techs are paid flat rate... that means they get paid for the amount of time a job "should" take not how long it actually does. The result is a desire to get cars on and off the racks so they can get the next job going. If a brake job pays 0.6 hours and they complete it in 0.3... they still get paid the 0.6. This is why they don't put a ton of time in troubleshooting tough things before they call it quits and proclaim it "normal". They would rather get another easier car on their rack and make money.

Knowing this, you think they waited for paint to dry after drilling the two holes on each side? You think they even painted? I'd wager a fair sum of money the answer is no to both. Instead, they are gambling on the fact that any rust will not take over until the warranty has expired and/or you have sold the vehicle. In any case, enough time will have passed that they will not be blamed.

.
I make no comment on the quality, or lack thereof, of the service technicians work. It was wholly a comment on the fight on getting warranty action if needed. If the dealer did the work, there is no "well, you didn't install it properly. Claim denied."
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post #8 of 24 (permalink) Old 03-06-2017, 09:20 AM
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I make no comment on the quality, or lack thereof, of the service technicians work. It was wholly a comment on the fight on getting warranty action if needed. If the dealer did the work, there is no "well, you didn't install it properly. Claim denied."
What I'm saying is I would prefer to ensure there isn't a reason to need a claim in the first place, than worry about the potential ease of making one.

If it does come to a claim, it's not on you to prove you did it right, it's on them to prove you did it wrong. There is a difference.

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post #9 of 24 (permalink) Old 03-06-2017, 09:23 AM Thread Starter
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Mopar Rock Rails Today!

I understand everyone's point of view, but I'm just hoping it goes well, my dealer usually does good work and they are taking their time. It's just too cold out to do it myself and I don't have a garage sadly... if I did I would most definitely do it myself.


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post #10 of 24 (permalink) Old 03-06-2017, 09:26 AM
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I understand everyone's point of view, but I'm just hoping it goes well, my dealer usually does good work and they are taking their time. It's just too cold out to do it myself and I don't have a garage sadly... if I did I would most definitely do it myself.
Yes, sorry to distract from your share... I hope it goes well for you as well and am glad you are happy. Really, that is all that matters.

.

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