2014+ Jeep Cherokee Forums - View Profile: ptram

ptram ptram is offline

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Showing Visitor Messages 1 to 3 of 3
  1. JeepCares
    06-09-2016 11:23 AM - permalink
    JeepCares
    Hi Don,

    Our systems did not identify this recall on affected vehicles as ‘live’ until May 14. The May 4 date you see on recalls.mopar.com was related to our defect filings with NHTSA. At that time, we had not yet confirmed the vehicles included in S27. If you’d like, I can walk you through the tip card you should have received in the mail in case you have any questions.

    I hope this clears up any confusion. We truly value you as a customer.

    Kori
    Jeep Social Care Specialist
  2. JeepCares
    06-08-2016 06:31 PM - permalink
    JeepCares
    Hi Don--I completely understand your frustration, however, as the Customer Care Agents explained previously, your vehicle did not have the recall associated with the VIN until 05/14/16. Previous to that, the dealership may have been notified that vehicles would be eventually be recalled, but they would have had no knowledge, unfortunately, of which specific Chargers, 300s, and Grand Cherokees were included. Since the recall had not been associated yet with your VIN, they truly would not have been able to confirm the vehicle would be part of the recall. Again, I understand how frustrating it is to have a recall on a brand new vehicle, but your FCA dealership did not sell the vehicle to you with an open recall. I do apologize for the confusion as to the different dates on which information was released.

    Kori
    Jeep Social Care Specialist
  3. Duke2015
    11-22-2015 12:55 AM - permalink
    Duke2015
    hey how did you have four KLs? whats the story on that

  About Me

  • Signature
    2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.

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General Information
  • Last Activity: Today 02:05 PM
  • Join Date: 11-30-2013
  • Referrals: 0

  Mentions

01-19-2017
08:43 AM - SkipW mentioned ptram in post New Jeep Owner from Central MD
...the new Limited, as ptram said, you can learn ...
01-05-2017
08:08 PM - SiliconStrip mentioned ptram in post Tire warranty, help needed
Hi ptram, I'm in the bay are...
01-04-2017
01:26 PM - Mark_ mentioned ptram in post Do you underutilize your Trailhawk?
ptram : just FYI, with mod...
12-07-2016
11:05 AM - graphicswizard mentioned ptram in post Suggestions on which to purchase
I agree with ptram on all points! The c...
12-06-2016
07:55 PM - Array mentioned ptram in post Light condensation on DRL and HID and paint question
...a lesser extent. ptram, maybe NScherry will...
11-10-2016
04:03 PM - firedude mentioned ptram in post Absolutely love my Jeep, but....
...oad fine. Thanks ptram. I unfortunately I a...
07-01-2016
04:44 PM - goobnav mentioned ptram in post JGC Trailhawk Commercial
...d to the KL. Amen ptram!!
06-08-2016
03:06 AM - graphicswizard mentioned ptram in post I am a DUMMY-for trading KL for a 2015 Grand Cherokee
ptram, I've read many of y...
05-08-2016
07:21 PM - taatmk mentioned ptram in post TH IS GONE-but I am still here.
ptram Best of luck. Than...
04-18-2016
11:28 PM - tbrou6229 mentioned ptram in post Thinking about selling my Cherokee... Opinions?
...th your Latitude.! ptram Like I mentioned wi...
12:07 PM - spicedham mentioned ptram in post Maybe leaving this great forum tomorrow
ptram - I've never been ab...
04-17-2016
06:00 PM - goobnav mentioned ptram in post Looking at a Buy Back 2015 Cherokee Limited 3.2
... Totally agree with ptram, there are plenty of...
03-18-2016
03:09 PM - JeeperSam mentioned ptram in post Latest and Greatest Trans Update
ptram I slid my shifter ov...
01-02-2016
11:37 AM - monkeyboy mentioned ptram in post Auto Start-Stop ESS Invert Modification
...up... but I am with ptram on this one. And hon...
10-30-2015
05:46 PM - ups4 mentioned ptram in post Question About Service for Rough Shift.
ptram Based on the explan...
09-10-2015
02:12 PM - COJeep303 mentioned ptram in post Trail Hawk or 4wd Latitude?
...on't regret it. ptram's got it right too. ...
09-01-2015
10:57 PM - Array mentioned ptram in post My latest TH still doing okay
ptram - It's like Groundho...
08-10-2015
12:33 PM - Gersh mentioned ptram in post The Lemon is No More...
...ith zander21510 and ptram It's comments like -...
08-03-2015
10:45 PM - Ruffnredi mentioned ptram in post RuffnHawky's first shine job
...rim for that reason ptram. I just checked and ...
07-14-2015
12:18 AM - Darkarcher mentioned ptram in post 2015 Cherokee Trailhawk with a bunch of issues
@ptram, you have purchased ...

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  Quotes

01-22-2017
02:49 PM - Mark_ quoted ptram in post My LED Foglights Are Too Bright. Ideas?
airishfan said: <<Lot of ...
01-18-2017
06:43 PM - ptram quoted Wolfdog in post SUV size
Everyone knows that Wikipedi...
01-16-2017
02:05 PM - ptram quoted guinness in post New Member 2014 Cherokee Limited
[QUOTE=guinness;2423770]First time J...
01-10-2017
02:01 PM - sagravtj quoted ptram in post Exterior damage
I have no idea where your ...
01-09-2017
12:57 PM - Mark_ quoted ptram in post 2015 Jeep Cherokee Backup Alarm
My current KL has the "par...
12:45 PM - taatmk quoted ptram in post 2015 Jeep Cherokee Backup Alarm
My current KL has the "par...
01-07-2017
08:26 PM - Bigtsr quoted ptram in post Keyless entry
Wonder if you were an amat...
03:44 PM - scottb quoted ptram in post Opinions, snow or auto?
I am in Upstate SC and no ...
01:34 PM - ptram quoted goobnav in post Opinions, snow or auto?
NC Blizzard!!! Yeah, this i...
01-04-2017
01:57 PM - Falstaff quoted ptram in post Do you underutilize your Trailhawk?
I have bought several Trai...
01-02-2017
08:23 PM - Champagne InHand quoted ptram in post Horrible Fuel Door Button Location!
Well, since they put the g...
07:22 PM - ptram quoted vloggingadventureswithrob in post Horrible Fuel Door Button Location!
Why did Jeep "hide" the fuel door release butt...
12-31-2016
11:17 AM - ptram quoted Bigtsr in post windshield distorts objects
What I see are reflections ...
12-19-2016
07:08 PM - Fj4080 quoted ptram in post Did everyone's KL come with Nitrogen in the tires?
My most recent KL came wit...
12-17-2016
07:36 PM - JohnAdam quoted ptram in post Confirmed 2nd gear is back after S55
Do you now have 2nd gear w...
04:38 PM - JohnAdam quoted ptram in post Confirmed 2nd gear is back after S55
Do you now have 2nd gear w...
03:12 PM - ptram quoted JohnAdam in post Confirmed 2nd gear is back after S55
Well yesterday I had my TH in...
12-10-2016
07:15 PM - Rojhan quoted ptram in post ESC full off??? When in 4 Low?
Okay, thanks--I will just ...
06:22 PM - Mark_ quoted ptram in post ESC full off??? When in 4 Low?
Okay I very seldom use any...
05:22 PM - ptram quoted Rojhan in post ESC full off??? When in 4 Low?
...ted to know--Thanks Rojhan for your help--and o...

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