2014+ Jeep Cherokee Forums - View Profile: ptram

ptram ptram is offline

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  Visitor Messages

Showing Visitor Messages 1 to 3 of 3
  1. JeepCares
    06-09-2016 10:23 AM - permalink
    JeepCares
    Hi Don,

    Our systems did not identify this recall on affected vehicles as ‘live’ until May 14. The May 4 date you see on recalls.mopar.com was related to our defect filings with NHTSA. At that time, we had not yet confirmed the vehicles included in S27. If you’d like, I can walk you through the tip card you should have received in the mail in case you have any questions.

    I hope this clears up any confusion. We truly value you as a customer.

    Kori
    Jeep Social Care Specialist
  2. JeepCares
    06-08-2016 05:31 PM - permalink
    JeepCares
    Hi Don--I completely understand your frustration, however, as the Customer Care Agents explained previously, your vehicle did not have the recall associated with the VIN until 05/14/16. Previous to that, the dealership may have been notified that vehicles would be eventually be recalled, but they would have had no knowledge, unfortunately, of which specific Chargers, 300s, and Grand Cherokees were included. Since the recall had not been associated yet with your VIN, they truly would not have been able to confirm the vehicle would be part of the recall. Again, I understand how frustrating it is to have a recall on a brand new vehicle, but your FCA dealership did not sell the vehicle to you with an open recall. I do apologize for the confusion as to the different dates on which information was released.

    Kori
    Jeep Social Care Specialist
  3. Duke2015
    11-21-2015 11:55 PM - permalink
    Duke2015
    hey how did you have four KLs? whats the story on that

  About Me

  • Signature
    2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.

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General Information
  • Last Activity: Today 08:25 PM
  • Join Date: 11-30-2013
  • Referrals: 0

  Mentions

03-04-2017
10:47 AM - goobnav mentioned ptram in post Rear wheel liner
...Welcome, agree with ptram, if you are still in...
01-19-2017
07:43 AM - SkipW mentioned ptram in post New Jeep Owner from Central MD
...the new Limited, as ptram said, you can learn ...
01-05-2017
07:08 PM - SiliconStrip mentioned ptram in post Tire warranty, help needed
Hi ptram, I'm in the bay are...
01-04-2017
12:26 PM - Mark_ mentioned ptram in post Do you underutilize your Trailhawk?
ptram : just FYI, with mod...
12-07-2016
10:05 AM - graphicswizard mentioned ptram in post Suggestions on which to purchase
I agree with ptram on all points! The c...
12-06-2016
06:55 PM - Array mentioned ptram in post Light condensation on DRL and HID and paint question
...a lesser extent. ptram, maybe NScherry will...
11-10-2016
03:03 PM - firedude mentioned ptram in post Absolutely love my Jeep, but....
...oad fine. Thanks ptram. I unfortunately I a...
07-01-2016
03:44 PM - goobnav mentioned ptram in post JGC Trailhawk Commercial
...d to the KL. Amen ptram!!
06-08-2016
02:06 AM - graphicswizard mentioned ptram in post I am a DUMMY-for trading KL for a 2015 Grand Cherokee
ptram, I've read many of y...
05-08-2016
06:21 PM - taatmk mentioned ptram in post TH IS GONE-but I am still here.
ptram Best of luck. Than...
04-18-2016
10:28 PM - tbrou6229 mentioned ptram in post Thinking about selling my Cherokee... Opinions?
...th your Latitude.! ptram Like I mentioned wi...
11:07 AM - spicedham mentioned ptram in post Maybe leaving this great forum tomorrow
ptram - I've never been ab...
04-17-2016
05:00 PM - goobnav mentioned ptram in post Looking at a Buy Back 2015 Cherokee Limited 3.2
... Totally agree with ptram, there are plenty of...
03-18-2016
02:09 PM - JeeperSam mentioned ptram in post Latest and Greatest Trans Update
ptram I slid my shifter ov...
01-02-2016
10:37 AM - monkeyboy mentioned ptram in post Auto Start-Stop ESS Invert Modification
...up... but I am with ptram on this one. And hon...
10-30-2015
04:46 PM - ups4 mentioned ptram in post Question About Service for Rough Shift.
ptram Based on the explan...
09-10-2015
01:12 PM - COJeep303 mentioned ptram in post Trail Hawk or 4wd Latitude?
...on't regret it. ptram's got it right too. ...
09-01-2015
09:57 PM - Array mentioned ptram in post My latest TH still doing okay
ptram - It's like Groundho...
08-10-2015
11:33 AM - Gersh mentioned ptram in post The Lemon is No More...
...ith zander21510 and ptram It's comments like -...
08-03-2015
09:45 PM - Ruffnredi mentioned ptram in post RuffnHawky's first shine job
...rim for that reason ptram. I just checked and ...

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  Quotes

03-22-2017
08:38 PM - mults quoted ptram in post 3 Years Today
s Congrats on the ann...
08:31 PM - Mudman1 quoted ptram in post 3 Years Today
Well do you at least eat a...
08:09 PM - ptram quoted Mudman1 in post 3 Years Today
I am neck deep in Packer cou...
07:43 PM - Mudman1 quoted ptram in post 3 Years Today
s Congrats on the ann...
07:38 PM - ptram quoted Tmugz88 in post Sport Hitch Install
If I can get the **** thing ...
07:33 PM - ptram quoted mults in post 3 Years Today
Well, the TH is 3 years ol...
04:08 PM - ptram quoted Tmugz88 in post Deleted Posts
03-21-2017
03:58 PM - ptram quoted bucyj in post Refueling problem, any ideas?
I am currently experiencin...
03-17-2017
12:21 PM - ptram quoted sanghill in post Deleted Posts
03-07-2017
10:10 PM - Ninjastyle77 quoted ptram in post Pedal Commander on 2017 Cherokee
Welcome to the forum and I...
06:48 PM - ptram quoted Ninjastyle77 in post Pedal Commander on 2017 Cherokee
Hello all, Sorry if this has alre...
10:27 AM - ptram quoted mults in post Driver's heated seat won't stay on
Might be too warm outside ...
10:25 AM - dhh3 quoted ptram in post Cool features
Guess what--that was my ch...
03-06-2017
06:10 PM - ptram quoted goobnav in post Cool features
Saw the plant last year, was...
12:21 PM - scottb quoted ptram in post Cool features
Just me in SC:grin: Must ...
11:36 AM - ptram quoted Rojhan in post Cool features
You have people that actual...
11:36 AM - AggieCridmus quoted ptram in post Moving: Trailer vs Truck
Have you checked into a "m...
03-04-2017
11:47 PM - 04Freedom quoted ptram in post First little bump on my 2017 transmission---
I put it in D thinking I w...
04:13 PM - ptram quoted ari_nj in post Windshield Backordered????
Had a little chip under the...
03-03-2017
05:29 PM - ptram quoted Duke2015 in post First little bump on my 2017 transmission---
Was the door open at the time...

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