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ptram ptram is offline

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  1. JeepCares
    06-09-2016 11:23 AM - permalink
    Hi Don,

    Our systems did not identify this recall on affected vehicles as ‘live’ until May 14. The May 4 date you see on recalls.mopar.com was related to our defect filings with NHTSA. At that time, we had not yet confirmed the vehicles included in S27. If you’d like, I can walk you through the tip card you should have received in the mail in case you have any questions.

    I hope this clears up any confusion. We truly value you as a customer.

    Jeep Social Care Specialist
  2. JeepCares
    06-08-2016 06:31 PM - permalink
    Hi Don--I completely understand your frustration, however, as the Customer Care Agents explained previously, your vehicle did not have the recall associated with the VIN until 05/14/16. Previous to that, the dealership may have been notified that vehicles would be eventually be recalled, but they would have had no knowledge, unfortunately, of which specific Chargers, 300s, and Grand Cherokees were included. Since the recall had not been associated yet with your VIN, they truly would not have been able to confirm the vehicle would be part of the recall. Again, I understand how frustrating it is to have a recall on a brand new vehicle, but your FCA dealership did not sell the vehicle to you with an open recall. I do apologize for the confusion as to the different dates on which information was released.

    Jeep Social Care Specialist
  3. Duke2015
    11-22-2015 12:55 AM - permalink
    hey how did you have four KLs? whats the story on that

  About Me

  • Signature
    2017 Trailhawk L Plus 4 bX4,Rhino exterior,Power 8 way drivers seat, Willys in windshidel,Cold Weather Group, Comfort/Convenience Group,Trailer Tow Group, 3.2 -Liter V6, Black Hood Decal , Uconnect 8.4 , Safety Tech Group, Leather Interior Group, Ventilated/Memory seat Group,Navigation. No hole in roof.


Total Posts
Visitor Messages
General Information
  • Last Activity: Yesterday 02:13 PM
  • Join Date: 11-30-2013
  • Referrals: 0


08:43 AM - SkipW mentioned ptram in post New Jeep Owner from Central MD
...the new Limited, as ptram said, you can learn ...
08:08 PM - SiliconStrip mentioned ptram in post Tire warranty, help needed
Hi ptram, I'm in the bay are...
01:26 PM - Mark_ mentioned ptram in post Do you underutilize your Trailhawk?
ptram : just FYI, with mod...
11:05 AM - graphicswizard mentioned ptram in post Suggestions on which to purchase
I agree with ptram on all points! The c...
07:55 PM - Array mentioned ptram in post Light condensation on DRL and HID and paint question
...a lesser extent. ptram, maybe NScherry will...
04:03 PM - firedude mentioned ptram in post Absolutely love my Jeep, but....
...oad fine. Thanks ptram. I unfortunately I a...
04:44 PM - goobnav mentioned ptram in post JGC Trailhawk Commercial
...d to the KL. Amen ptram!!
03:06 AM - graphicswizard mentioned ptram in post I am a DUMMY-for trading KL for a 2015 Grand Cherokee
ptram, I've read many of y...
07:21 PM - taatmk mentioned ptram in post TH IS GONE-but I am still here.
ptram Best of luck. Than...
11:28 PM - tbrou6229 mentioned ptram in post Thinking about selling my Cherokee... Opinions?
...th your Latitude.! ptram Like I mentioned wi...
12:07 PM - spicedham mentioned ptram in post Maybe leaving this great forum tomorrow
ptram - I've never been ab...
06:00 PM - goobnav mentioned ptram in post Looking at a Buy Back 2015 Cherokee Limited 3.2
... Totally agree with ptram, there are plenty of...
03:09 PM - JeeperSam mentioned ptram in post Latest and Greatest Trans Update
ptram I slid my shifter ov...
11:37 AM - monkeyboy mentioned ptram in post Auto Start-Stop ESS Invert Modification
...up... but I am with ptram on this one. And hon...
05:46 PM - ups4 mentioned ptram in post Question About Service for Rough Shift.
ptram Based on the explan...
02:12 PM - COJeep303 mentioned ptram in post Trail Hawk or 4wd Latitude?
...on't regret it. ptram's got it right too. ...
10:57 PM - Array mentioned ptram in post My latest TH still doing okay
ptram - It's like Groundho...
12:33 PM - Gersh mentioned ptram in post The Lemon is No More...
...ith zander21510 and ptram It's comments like -...
10:45 PM - Ruffnredi mentioned ptram in post RuffnHawky's first shine job
...rim for that reason ptram. I just checked and ...
12:18 AM - Darkarcher mentioned ptram in post 2015 Cherokee Trailhawk with a bunch of issues
@ptram, you have purchased ...

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01:49 PM - ptram quoted HawkeyeKL in post Black Beauty
I noticed that when on the hig...
01:09 PM - Fj4080 quoted ptram in post My turn.
If your dealer has a paint...
06:11 PM - Array quoted ptram in post HIDs are too dang bright
Okay---tell me, does my 20...
05:18 PM - Mark_ quoted ptram in post HIDs are too dang bright
Okay---tell me, does my 20...
12:28 PM - Mark_ quoted ptram in post HIDs are too dang bright
I have the hids in my 2017...
11:59 AM - ptram quoted Desmo313 in post Anyone Have A Recent Trade Value Assessment Done?
Not apple to apples but.... ...
01:41 PM - ptram quoted 04Freedom in post I Test Drove a Wrangler 6spd Today (Never Drove A Wrangler Before)
Your GF needs an account on he...
01:58 PM - 04Freedom quoted ptram in post Had an AutoCyb on Data Port.
I looked up the AutoCyb as...
11:15 PM - detroitmikeb quoted ptram in post 8th gear at 54 mph---is this normal?
The 2016 and 2017 shifter ...
06:20 PM - ptram quoted 04Freedom in post KL sales down 25 percent for Jan 2017
Last I read, KL production wil...
09:22 PM - ptram quoted dhh3 in post 8th gear at 54 mph---is this normal?
I just went out to the ga...
06:24 PM - ptram quoted Danjo61 in post Finally some clean pictures
Although I didn't get the TH...
06:12 PM - ptram quoted dhh3 in post 8th gear at 54 mph---is this normal?
I keep mine in MPGs all t...
01:29 PM - ptram quoted dhh3 in post 8th gear at 54 mph---is this normal?
How are you guys/gals det...
01:09 PM - ptram quoted DrBrynzo in post New Trailhawk Owner
Hi, I have a week-old 2017...
12:19 PM - roadrunner_clams quoted ptram in post KL sales down 25 percent for Jan 2017
I can't answer that and FC...
07:00 PM - ptram quoted IRSmart in post 8th gear at 54 mph---is this normal?
i wish mine shifted into 8th...
04:08 PM - Mark_ quoted ptram in post 8th gear at 54 mph---is this normal?
I noticed today that my 20...
07:11 PM - ptram quoted Mark_ in post KL sales down 25 percent for Jan 2017
I'm too lazy to look this ...
01:06 PM - ptram quoted Oceanminded in post How did you find your exact configuration?
How did you find the configurati...

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